Director of Product Design, AI & Agentic Workflows

Mural

4d • $216,504 - $270,630

About The Position

At Mural, we're building a new layer of collaboration where people and intelligent systems work together in real time. The Design and Research team focuses on making complexity clear, shaping how humans and AI co-create, collaborate, and reason within a shared visual canvas. This role involves leading a small team of designers and taking ownership of how agents behave across Mural's platform. It combines people leadership with interaction design expertise, focusing on building both a team and a design discipline. The team uses Mural's product daily for collaboration, ideation, and prototyping, meaning your design work will impact millions globally.

Requirements

• 15+ years of product design experience.
• Recent experience managing and growing designers, ideally in ambiguous, 0→1 problem spaces.
• A track record of defining or evolving a design pattern language or system (behavior-based systems preferred).
• Familiarity with agent-based or AI-assisted experience design (memory, context windows, tool use, autonomy/control tradeoffs).
• Comfort using code as a design tool for prototyping and exploring interaction/system behavior.
• Strong systems thinking, understanding how design decisions cascade across flows, surfaces, and journeys.
• Experience partnering with engineering to evolve prototypes into scaled implementations.
• Experience representing design in senior, cross-functional strategy conversations.
• Deep empathy for diverse, global users.
• Experience designing for accessibility and inclusivity at scale.

Nice To Haves

• Experience growing the capabilities of a design team from a small base.
• Background in multi-agent systems, orchestration, or workflow automation.
• Experience with canvas-based or spatial interfaces.
• Experience designing with structured and unstructured data in the same environment.
• A history of shaping 0→1 products or platform-level capabilities.
• Public writing, speaking, or thought leadership on AI-native design.

Responsibilities

• Define what agent-native design means at Mural and build the team and pattern language to implement it.
• Define the underlying grammar for how agents disclose intent, request permission, hand off control, signal confidence, and recover from error across the product.
• Lead a small team of designers in shipping against the defined grammar.
• Stay hands-on by prototyping challenging, high-ambiguity interactions.
• Hire, develop, and manage a small team of product designers focused on agentic and AI-native experiences.
• Set craft standards, run critiques, and provide direct, specific feedback.
• Own the team's roadmap and staffing in collaboration with product and engineering leads.
• Represent the team's work, capacity, and needs to the VP of Design and cross-functional leadership.
• Define and maintain Mural's interaction pattern language for agent behavior (permission, disclosure, handoff, confidence, error recovery).
• Use code and rapid prototyping as a primary design tool to test agent behaviors.
• Establish reusable primitives (components, states, motion, copy patterns) for the broader design organization.
• Take on the most challenging and least-defined interaction problems.
• Represent design's perspective in product strategy discussions regarding agent integration.
• Partner with research to build a shared understanding of control, autonomy, and trust tradeoffs.
• Lead workshops and design sprints to align stakeholders on agent-related decisions.
• Contribute to Mural's external communication on AI-native design.

Benefits

• Reasonable accommodation for individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed