Director of Premium Seating
About The Position
The Director of Premium Seating is a key member of the Annual Fund team and, under the general direction of the Assistant Vice President of Development, helps create and maintain an exceptional experience for premium seat patrons. The role supports the 12th Man Foundation’s mission of funding scholarships, programs, and facilities in support of championship athletics. The Director leads premium seating game-day operations, oversees the part-time Concierge Team, communicates with premium seat holders, and coordinates with campus and athletic department partners. The position also manages premium-seat agreements, supports sales, renewals, ticket delivery, and special events, and evaluates premium spaces, policies, and procedures. The position is based at the main office in College Station, Texas. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with weekend, holiday, and evening hours occasionally required. The employee must work all home Texas A&M football and baseball games. Work takes place in a typical office environment and at event locations, which may be outdoors and exposed to loud noises and varied weather conditions.
Requirements
- College degree or equivalent work experience.
- 3–5 years of related experience.
- Must be able to work all home Texas A&M football and baseball games.
- Ability to commit to a structured weekly schedule and flexibility to work occasional weekends, holidays, and evenings based on projects or events.
- Strong written and verbal communication skills.
- Ability to stay organized and detail-oriented.
- Customer-oriented approach and ability to meet customer and donor needs while following organizational procedures.
- Adaptability, energy, and a proactive approach to anticipating guest needs.
- Problem-solving skills and professionalism in potentially stressful decision-making situations.
- Tact, teamwork, and ability to complete tasks under pressure while remaining calm and respectful.
Nice To Haves
- Experience with premium hospitality or suites and clubs in athletic venues.
- Experience using DocuSign.
- Experience using Paciolan.
Responsibilities
- Lead game-day operations and address the needs of Premium Seat Holders at football games, baseball games, and other applicable events.
- Oversee the Concierge Team in collaboration with Human Resources, including hiring, onboarding, information dissemination, scheduling, and game-day operations.
- Communicate regularly and effectively with Premium Seat Holders about updates, game-day information, and other announcements.
- Coordinate day-to-day activities and large-scale premium seating plans and projects with the Assistant Vice President of Development.
- Collaborate with campus and athletic department partners, including facilities, game management, hospitality, security, and custodial services, to plan and execute game-day operations for premium seat patrons.
- Manage Premium Seat Holder agreements and contracts through DocuSign.
- Draft internal and external communications to keep involved parties aligned.
- Provide customer service to Premium Seat Holders by phone, email, and in person.
- Collaborate with the Ticket Office, Major Gifts, and others on premium sales and upgrades for football, basketball, and volleyball.
- Support the planning and execution of premium game-day operations for softball.
- Coordinate premium-area sales and operations for special events in athletic venues, including suite agreements, event-day procedures, and Concierge Team staffing.
- Collaborate with the Assistant Vice President of Ticket Sales & Development on premium sales support from the Ticket Sales Team.
- Collaborate with the Assistant Vice President of Development and ticket office staff on premium seat renewals and ticket delivery.
- Evaluate premium spaces during the offseason and take steps to address issues or facility needs.
- Evaluate and update policies and procedures as needed.
- Maintain organized files for Kyle Field and Blue Bell Park suite holders.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
