Manager, Premium Seating & Parking

University of Oregon•Eugene, OR

1d•$19 - $29•Onsite

About The Position

The Manager, Premium Seating & Parking serves as a key member of the Duck Athletic Fund team, providing exceptional service and operational support for premium seating. The position serves as the primary point of contact for premium seating customers, including suite holders, club seat members, and other premium hospitality clients. The Manager is responsible for cultivating strong relationships with these constituents, ensuring a high-quality customer experience, and developing strategies to increase engagement, retention, and philanthropic support among premium seating patrons. In addition to managing premium seating accounts and related ticketing benefits, this position oversees parking allocations, customer service initiatives, and premium seating communications. The Manager collaborates closely with development officers, ticket operations staff, and athletics department stakeholders to support revenue generation, customer satisfaction, and customer engagement goals. Work may require availability outside of normal business hours, including evenings, weekends, and athletic events.

Requirements

Two years of general clerical experience.
One year of general clerical experience which included typing, word processing, or other experience generating documents.
An Associate's degree in Office Occupations or Office Technology.
Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.
College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.

Nice To Haves

Experience in premium seating, customer relationship management, athletic development, ticketing operations, or hospitality services.
Ability to build relationships, provide exceptional customer service, and develop engagement strategies for high-value constituents.
Experience utilizing CRM and ticketing software systems, such as Paciolan, Ticketmaster, Salesforce, or similar platforms.

Responsibilities

Serve as the primary point of contact for premium seating customers, including suite holders, club seat members, and other premium hospitality clients.
Cultivate strong relationships with premium seating constituents.
Ensure a high-quality customer experience for premium seating patrons.
Develop strategies to increase engagement, retention, and philanthropic support among premium seating patrons.
Manage premium seating accounts and related ticketing benefits.
Oversee parking allocations.
Oversee customer service initiatives for premium seating.
Oversee premium seating communications.
Collaborate with development officers, ticket operations staff, and athletics department stakeholders to support revenue generation, customer satisfaction, and customer engagement goals.