LN Venues, Director of Premium Sales and Service

Live Nation Worldwide•Mansfield, MA

2d•Onsite

About The Position

The Director of Premium Sales & Service is responsible for the long-term retention and growth of our full season, membership, group, and hospitality package members as well as other revenue-generating programs. This role involves the service, support, and maintenance of assigned customer accounts, meeting predetermined individual and department sales and service performance goals. This sales position will be responsible for multiple amphitheater/ballroom/club retention sales within an assigned region.

Requirements

Bachelor’s degree in sports/entertainment management, business, or related field.
Three to five years of direct business-to-business sales experience, preferably in premium seat sales, ticketing sales, and/or membership sales.
Proven track record in relationship building and networking skills with the ability to interact effectively and professionally with all levels of an organization.
Demonstrated experience in managing a sales funnel across multiple entertainment/sports properties with a sense of urgency, sometimes under a high level of pressure.
Self-starter and entrepreneurial spirit with a hands-on approach towards retention of existing memberships.
Highly motivated, naturally assertive, with a positive attitude.
Excellent organizational and time-management skills.

Nice To Haves

Prior experience with Archtics and Salesforce is a plus.

Responsibilities

Establishing, nurturing, and maximizing positive relationships with existing members and annually renewing their full season memberships via all touchpoints (calls, emails, seat visits, and events).
Designing, presenting, and executing annual proposals to existing premium clients and referrals.
Developing new business sales opportunities by generating referrals, prospecting, and upselling current accounts.
Meeting and exceeding specific levels of activity, appointments, and revenue goals while exceeding member expectations.
Serving as the venue sales ambassador in the community by partnering with the local Convention and Visitor’s Bureau, Chambers of Commerce, Meeting Planners Associations, and similar organizations.
Partnering with the Director of Regional Business Development and Sales Coordinator to cover specific shows, network with current and prospective guests, and ensure show experiences exceed expectations.
Entering all pertinent customer interaction information in KORE/Salesforce.com for efficient reporting and historical data purposes.