Director of Practice Operations, Downtown Nashville (Highwoods)

Heritage Medical Associates•Nashville, TN

2d•Onsite

About The Position

This position provides operational oversight, leadership and direction to the Clinic managers responsible for physician/provider clinics. Reporting to the Chief Integration Officer (ClnO), this person will work collaboratively with Clinic managers, physicians/providers and senior leadership to address issues, improve processes, develop and implement applicable policies, procedures and workflows, maintain open lines of communication, onboard and performance-manage team members, and further develop a culture consistent with HMA’s high standards of ethical and business conduct and compliance.

Requirements

Strong managerial, leadership, and organizational skills
Excellent communication (oral and written) skills
Ability to handle multiple tasks, set priorities and develop action items
Understanding of the overall operations of a medical practice organization
Ability to multi-task/project manage in a fast-paced, changing environment
Ability to effectively and collaboratively interface with all levels of employees – staff, senior leaders, and physicians/providers
Fiscal mindset with the ability to budget and balance enhancements to improve delivery of care
Must possess a Bachelor’s Degree in Healthcare Administration, Business Administration, Nursing or related field of study from an accredited college or university
3+ years healthcare management experience at a Director level, preferably in a physician practice
Experience managing staff in a multi-site environment
Demonstrated knowledge of healthcare-related rules, regulations, laws, regulatory agencies, etc.
Demonstrated proficiency with Microsoft Office products (Excel, Word, PowerPoint)
EPIC experience

Nice To Haves

Excellent communication skills, both written and verbal
Demonstrated leadership abilities and effective team management

Responsibilities

Oversees Clinic Managers in the performance of their assigned job duties to ensure clinic operations are functioning in accordance with established policies, procedures, rules, and regulations
Promotes a work culture that enhances employee morale via open and honest communication; being visible, accessible, and approachable to physicians/providers and staff; and demonstrating a strong work ethic and positive, helpful approach in all interactions
Routinely communicates with Clinic Managers, physicians/providers, senior leadership and staff on all issues needed to drive operational excellence
Works collaboratively with physicians/providers, Clinic Managers and the Director of Ancillary Operations to monitor operations, programs, and physical properties to ensure compliance with all accrediting bodies and regulatory agencies governing healthcare delivery
Meets regularly with Nursing Director to provide feedback on and support for clinical staff onboarding, training and performance
Leads and develops efficient processes for the recruitment/hiring of Clinic Managers in close collaboration with Human Resources, physicians and senior leadership
Supports Clinic Managers in their daily staffing duties
Resolves issues and problems regarding Clinic Managers, staff, and patients in a timely, collaborative, and efficient manner, updating ClnO as appropriate
Conducts regular meetings with Clinic Managers to share organizational updates and provide training/education
Ensures required training is conducted and documentation is completed for all direct reports and staff regarding OSHA, fire drills, Benefits Open Enrollment, employee events, staff development, 401k retirement program participation and planning, etc.
Other duties may be assigned as needed to meet organizational needs