Director of Practice Operations

HireBox•Tampa, FL

2d•Onsite

About The Position

Vein911® Vein Treatment Centers is expanding and seeking a dedicated Director of Practice Operations. This role is responsible for leading the day-to-day operational performance of a multi-location practice, translating strategy, standards, and culture into consistent execution. A key objective is to build a management and operating system that allows physician leadership and the CEO to focus on clinical excellence, strategy, growth, and innovation, rather than routine operational management. The position reports directly to the CEO and collaborates closely with physician and clinical leadership. The company, founded in 2010, is a physician-led practice specializing in venous and lymphatic medicine, with multiple locations and approximately 50 team members. It is recognized nationally for care, education, and research. Its mission is 'We’ll Help You Feel Great Again!®', with a vision of 'Ritz-Carlton service, Disney fun, and Amazon efficiency'. The sister company, Health Performance Specialists®, is the largest network of independent vein practices in the USA. This role offers significant authority, direct access to ownership and leadership, and the opportunity to make visible, measurable improvements in strengthening, standardizing, and scaling the operating system of a growing specialty practice.

Requirements

10+ years of progressively responsible healthcare operations or medical-practice management preferred; exceptional candidates with a minimum of 8 years and a demonstrated comparable track record will be considered.
At least 5 years leading multi-site healthcare operations.
Multi-county experience required; multi-state experience strongly preferred.
Experience managing managers, not only frontline employees, across 40–100+ people.
A documented record of standardizing operations and improving performance.
Effective use of KPIs, scorecards and dashboards; strong performance management.
Significant experience working directly with physicians, APPs and clinical teams.
A bachelor’s degree is preferred (MHA or MBA welcomed); proven results weigh more than credentials.
Execution & follow-through
Ownership & accountability
Direct, calm communication
Developing people and leaders
Adaptability in a fast-moving culture

Responsibilities

Lead the day-to-day operational performance of our multi-location practice, turning strategy, standards and culture into consistent, accountable execution.
Build a management and operating system that allows physician leadership and the CEO to focus increasingly on clinical excellence, strategy, growth and innovation rather than routine operational management.
Create consistent operational standards and accountability across all locations.
Develop, coach and hold managers accountable for results.
Improve workflows, staffing, productivity and systems.
Own operating performance across locations, including staffing efficiency, labor productivity, budgets, resource utilization and key practice-level financial metrics.
Establish clear performance expectations, metrics and rhythms.
Protect the patient experience; break down silos between clinical and non-clinical teams.
Support physician and APP workflows; keep procedure rooms, equipment, supplies and staffing ready.
Partner with clinical leadership on quality, safety and compliance.
Drive operational execution within our EOS® rhythm: own Rocks, To-Dos, Scorecard metrics and Issues; hold managers accountable for commitments; identify root causes; and bring solutions rather than simply escalating problems.