Director of Practice Management Position in Phoenix- 7+ years Clinical Operations Leadership req'd (8191)

Terros Health•Phoenix, AZ

7d•$110,000 - $120,000•Onsite

About The Position

Terros Health is seeking a Director of Practice Management in Phoenix, AZ. Terros Health is a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for over 50 years. We help people live their lives in recovery and save lives every day. Our vision is to provide extraordinary care by empowered people, achieving exceptional outcomes. We are guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. Together, we are Inspiring Change for Life! This position leads all clinic-based practice managers and practice management staff across the organization and is accountable for operational performance, access, patient experience, staffing models, and adherence to organizational and regulatory standards.

Requirements

Bachelor’s degree in healthcare administration, Business, or related field preferred; equivalent additional work experience considered
At minimum of 7 years of progressive leadership experience in clinic operations and/or practice management in a healthcare setting
Experience in FQHC, integrated care, behavioral health, or Medicaid/AHCCCS environments
Demonstrated success leading multi site operations and standardizing workflows
Strong knowledge of front end operations, scheduling, access, and revenue cycle fundamentals.
Proven ability to lead teams, drive performance, and implement organizational change.
Excellent communication, collaboration, and problem solving skills.
Must have a valid Arizona driver’s license, be 21 years of age with a minimum of 3 years driving experience, and meet requirements of Terros Health’s driving policy
Must successfully pass a Drug Screen, TB screening and criminal background check
Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.

Nice To Haves

Bachelor’s degree in healthcare administration, Business, or related field

Responsibilities

Provides strategic and operational leadership for all practice management functions across Terros Health clinics.
Develops and implements a unified practice management model that ensures consistency, efficiency, and high-quality patient care.
Establishes standardized workflows, policies, and procedures for front-end operations such as scheduling, registration, eligibility, check-in/out, and revenue cycle–related processes.
Ensures alignment with internal and external compliance and regulatory requirements.
Leads and supports Practice Managers across all sites, ensuring consistent operational performance and accountability.
Monitors and improves key operational metrics, including access, no-show rates, cycle times, panel management, and patient experience.
Conducts regular site reviews to ensure adherence to standards, identify gaps, and implement corrective action plans.
Partners with Health Center Directors and other leadership to ensure smooth daily operations and integrated workflows.
Creates, implements, and maintains standardized operating procedures across all clinics.
Leads workflow redesign initiatives to improve efficiency, reduce variation, and enhance patient and staff experience.
Ensures consistent implementation of new processes, technologies, and clinical workflows in partnership with Quality, IT, and Clinical Operations.
Develops and maintains a practice management playbook for all sites.
Oversees and supports recruitment, retention, and development of Practice Management Teams.
Builds a culture of accountability, collaboration, and trauma-informed care.
Ensures ongoing training and competency development for all Practice Management Staff.
Ensures consistent, high-quality patient experience across all clinics.
Implements service standards, communication expectations, and patient-centered workflows.
Monitors patient feedback, complaints, and satisfaction data; leads improvement initiatives.
Partners with compliance, licensure and others as needed to ensure audit readiness, site visit support, and overall regulatory and licensing compliance.
Partners with cross functional leaders across the organization to optimize overall patient and employee experience and outcomes.
Provides direct leadership, coaching, and mentorship to team members to foster professional growth, excellence, and strong service delivery.
Establishes performance expectations, conducts evaluations, and supports goal-setting for all supervised staff.
Builds and maintains a collaborative, high-performing team through effective communication, training, and continuous improvement.
Oversees workload distribution, resource planning, and staffing recommendations to ensure operational efficiency.
Promotes a culture of accountability, customer service, and innovation across the organization.

Benefits

Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
4 Weeks of paid time off in the first year
Floating Holiday each calendar year
9 Paid Holidays
Wellness program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Professional growth & development - including scholarships, clinical supervision, and CEUs
Tuition discounts with GCU and The University of Phoenix
Working Advantage - Employee perks and discounts
Gym memberships
Car rentals
Flights, hotels, movies and more