Director of Practice Management Position in Phoenix- 7+ years Clinical Operations Leadership req'd (8191)

Terros Health • Phoenix, AZ

4d • Onsite

About The Position

Terros Health is a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for over 50 years. We help people live their lives in recovery and we save lives every day. Our vision is to provide extraordinary care by empowered people, achieving exceptional outcomes. We are guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. Together, we are Inspiring Change for Life! The Director of Practice Management provides operational leadership to the Practice Management function and teams, at a centralized level, for all Terros Health outpatient clinics, ensuring consistent, high-quality, patient-centered operations across every site. This role is responsible for standardizing workflows, optimizing efficiency, strengthening front-end processes, and ensuring that practice management functions operate with excellence, consistency, and accountability. The Director partners closely with other Terros leaders to deliver effective and responsive patient care and administrative clinic support in alignment with Terros Health’s mission and strategic priorities. This position leads all clinic-based practice managers and practice management staff across the organization and is accountable for operational performance, access, patient experience, staffing models, and adherence to organizational and regulatory standards.

Requirements

• Bachelor’s degree in healthcare administration, Business, or related field preferred; equivalent additional work experience considered
• At minimum of 7 years of progressive leadership experience in clinic operations and/or practice management in a healthcare setting
• Experience in FQHC, integrated care, behavioral health, or Medicaid/AHCCCS environments
• Demonstrated success leading multi site operations and standardizing workflows
• Strong knowledge of front end operations, scheduling, access, and revenue cycle fundamentals.
• Proven ability to lead teams, drive performance, and implement organizational change.
• Excellent communication, collaboration, and problem solving skills.
• Must have a valid Arizona driver’s license, be 21 years of age with a minimum of 3 years driving experience, and meet requirements of Terros Health’s driving policy
• Must successfully pass a Drug Screen, TB screening and criminal background check
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.

Nice To Haves

• Bachelor’s degree in healthcare administration, Business, or related field

Responsibilities

• Provides strategic and operational leadership for all practice management functions across Terros Health clinics
• Develops and implements a unified practice management model that ensures consistency, efficiency, and high-quality patient care
• Establishes standardized workflows, policies, and procedures for front-end operations such as scheduling, registration, eligibility, check-in/out, and revenue cycle–related processes
• Ensures alignment with internal and external compliance and regulatory requirements
• Leads and supports Practice Managers across all sites, ensuring consistent operational performance and accountability
• Monitors and improves key operational metrics, including access, no-show rates, cycle times, panel management, and patient experience
• Conducts regular site reviews to ensure adherence to standards, identify gaps, and implement corrective action plans
• Partners with Health Center Directors and other leadership to ensure smooth daily operations and integrated workflows.
• Creates, implements, and maintains standardized operating procedures across all clinics.
• Leads workflow redesign initiatives to improve efficiency, reduce variation, and enhance patient and staff experience.
• Ensures consistent implementation of new processes, technologies, and clinical workflows in partnership with Quality, IT, and Clinical Operations.
• Develops and maintains a practice management playbook for all sites.
• Oversees and supports recruitment, retention, and development of Practice Management Teams
• Builds a culture of accountability, collaboration, and trauma-informed care
• Ensures ongoing training and competency development for all Practice Management Staff
• Ensures consistent, high-quality patient experience across all clinics
• Implements service standards, communication expectations, and patient-centered workflows
• Monitors patient feedback, complaints, and satisfaction data; leads improvement initiatives
• Partners with compliance, licensure and others as needed to ensure audit readiness, site visit support, and overall regulatory and licensing compliance
• Partners with cross functional leaders across the organization to optimize overall patient and employee experience and outcomes
• Provides direct leadership, coaching, and mentorship to team members to foster professional growth, excellence, and strong service delivery.
• Establishes performance expectations, conducts evaluations, and supports goal-setting for all supervised staff.
• Builds and maintains a collaborative, high-performing team through effective communication, training, and continuous improvement.
• Oversees workload distribution, resource planning, and staffing recommendations to ensure operational efficiency.
• Promotes a culture of accountability, customer service, and innovation across the organization.

Benefits

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Floating Holiday each calendar year
• 9 Paid Holidays
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts
• Gym memberships
• Car rentals
• Flights, hotels, movies and more

What This Job Offers

• Job Type: Full-time
• Career Level: Director