Director of Power Market Intelligence

Wood Mackenzie•Boston, MA

2d•Hybrid

About The Position

Wood Mackenzie is seeking a full-time Director, Power Market Intelligence, to lead its North American power market advisory team. This team provides daily fundamental and price forecasts for seven ISOs (ERCOT, PJM, MISO, SPP, CAISO, NYISO, and ISO-NE) and supports over 100 daily customer interactions. The role involves driving team transformation, enhancing output quality, increasing automation for tailored customer advisory, and building customer trust and expertise. This position reports to Wood Mackenzie Trading Analytics leadership.

Requirements

At least seven years of experience in North American power market analysis, forecasting, or trading
Expertise across multiple ISOs
Direct exposure to desk environments where analysts informed live market decisions
Thorough understanding of day-ahead, real-time, and congestion dynamics
About four years of experience leading a team of three or more analysts or researchers, with a record of helping people grow
Experience collaborating directly with customers, including traders, asset owners, and retailers, as a trusted advisory voice
Familiarity with technology and tooling decisions, including forecasting methodologies and modeling platforms
The ability to engage in detail with product and engineering teams on automation priorities, understanding what to systematize, and why
Experience building or rebuilding analyst teams in fast-paced environments, including defining capability frameworks, talent benchmarking and management, and creating retention strategies
A thorough understanding of power market price forecasting and where Wood Mackenzie's approach creates the most value for customers
The ability to connect research quality to customer outcomes, understanding how analyst work translates into satisfaction, loyalty, and long-term partnerships
Effective communication and listening skills, with the ability to translate complex market dynamics clearly for customers, colleagues, and leadership, and to hear what is not being said as well as what is
Comfortable working through uncertainty and change collaboratively
Genuinely committed to equity and inclusion, actively working to create a team where people of all backgrounds feel they belong, are valued, and can see a future at Wood Mackenzie

Responsibilities

Strengthening customer relationships
Owning the quality of analyst output across the seven American ISOs, including accuracy of forecasts, depth of commentary, and responsiveness to customer questions and feedback
Serving as a trusted, approachable point of contact for key North American accounts, building relationships grounded in genuine market understanding and responsiveness
Working closely with Sales and Customer Success to understand customer value and ensure product/service improvements reflect customer needs
Fostering a personalized service culture where analysts know their accounts, share insights proactively, and deliver analysis tailored to each customer's specific portfolio
Shaping the team to deliver better customer outcomes
Owning the team's evolution from a centralized, manually intensive operation to a customized advisory model, defining the end state, sequencing change, and driving progress
Defining the automation agenda for the MI team, prioritizing workflows and partnering with analysts, data scientists, and engineering to implement these investments
Aligning team structure and talent strategy with leadership, and executing plans to improve coverage and responsiveness to customer needs
Developing and caring for people by recruiting, developing, and retaining senior market analysts across North America, with a commitment to understanding individual goals and career development
Revising the career framework for the market intelligence team, considering customer needs for market specialization, analytical rigor, and relationship management, with consistent milestones, regular feedback, and flexibility across career tracks
Collaborating with HR on compensation, benchmarking, and retention strategies
Contributing to strategy and direction by maintaining a sharp view on customer needs, market dynamics, and the competitive landscape, and translating this into a plan for evolving Wood Mackenzie's analytical capabilities
Contributing to the Trading Analytics product strategy and roadmap, connecting the team's market experience to longer-horizon product improvements
Traveling across the customer footprint to work in-person with analyst teams and customers
Owning the team’s contributions to customer retention and satisfaction, working with product, sales, and customer success, and driving accountability for high service standards