Director of Population Health Operations
About The Position
The Director of Population Health Operations provides leadership and accountability for the performance and direction of operational programs supporting quality patient care and accurate documentation. The role supports teams focused on patient engagement, documentation integrity, clinician education, and point-of-care tools, and is accountable for Population Health teammates in the assigned region, including hiring, coaching, and performance management. The position develops, implements, and facilitates processes to ensure needed preventive care is provided and pertinent clinical information affecting HEDIS/STAR performance and risk adjustment is captured and transmitted to health plans. It also develops regional strategy and priorities, addresses operational and organizational problems, and partners with regional leaders to design and operationalize population health initiatives.
Requirements
- Bachelor's degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.
- At least 3 years of management experience.
- At least 1 year of experience in a healthcare setting.
- Demonstrated success working in a dynamic, fast-paced environment.
- Demonstrated success leading projects from ideation to closure.
- Excellent verbal and written communication skills.
- Ability to effectively foster collaboration with teammates, clinicians, and management.
Nice To Haves
- At least 3 years of program management and process improvement experience.
- Knowledge of Medicare Advantage and population health activities.
- Accountability for operational improvement of key performance indicators.
Responsibilities
- Develop regional strategy, plans, production priorities, and organizational priorities.
- Identify and resolve technical, operational, and organizational problems across Population Health.
- Partner with regional leaders to design and operationalize population health initiatives.
- Provide subject matter expertise across quality, risk adjustment, and operations management.
- Demonstrate behavior and communication consistent with Optum's commitment to superior customer service, quality, care, and concern.
- Manage multiple programmatic initiatives and activities.
- Oversee market patient engagement, outreach, and provider education programs to facilitate comprehensive health assessments for Medicare Advantage patients and other managed or risk-based populations.
- Define, implement, lead, and measure processes from start to finish.
- Ensure project deliverables, metrics measurement, and success criteria are achieved.
- Organize and provide executive, management, and front-line initiatives and performance reporting and communication.
- Prepare timely and accurate monthly and annual reporting as required.
- Lead, hire, coach, and manage the performance of Population Health teammates in the assigned region.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Director
