Director of People Operations

City Year • Jacksonville, FL

4d • Onsite

About The Position

The Director, People Operations ensures daily operations including, technology, site finances, staff HR & general site support at the site-level

Requirements

• People & culture-centric with a bend toward strategic planning & support
• Organization and project management skills; able to manage multiple tasks, priorities, and stakeholders effectively in a changing and ambiguous environment; ability to generate results and complete projects within deadlines.
• Written and oral communication skills, including the proven ability to teach others new processes.
• Problem-solving skills, with experience building equitable , human-centered processes and finding creative solutions to balance competing priorities.
• Track record of building authentic partnerships and relationships with community members and organizations.
• Demonstrated commitment to curiosity and humility as a life-long learner, seeking diverse perspectives and opportunities for self-growth.
• Business knowledge: Displays a depth of understanding of the business including key business and functions and processes and a passion to build business insight.
• Experience managing budgets and finance.
• Demonstrated commitment to supporting, and coaching people.

Responsibilities

• Manage the development and implementation of a people strategy that supports the site’s operational excellence and outcomes.
• Support the creation of a scope and sequence for staff meetings to drive site goals
• Lead effective internal communications processes at all levels
• Maintain a holistic eye on the aspects of people and operations, and adjust processes and practices as needed
• Partner with hiring managers to develop and coordinate hiring process and applicant interviews for open positions (support resume reviews and develop interview processes to ensuring best practices are followed mitigating bias and supporting a positive candidate experience)
• Work closely with Executive Director and site leadership on engagement strategies for staff and data driven decision making using staff engagement surveys.
• Coordinate new staff onboarding to ensure all new staff have the necessary materials, information, development, and support to start strong. (Duties may include reviewing I-9 documents, distributing office equipment, training new hires on office protocols and policies, assisting in orientation / onboarding of new hires, maintaining records, ensuring compliance with mandatory trainings , etc.)
• Support staff with understanding and navigating City Year benefits and HR policies and resources.
• Serve as liaison with City Year headquarters as a part of the People Points community, helping to weigh-in on, develop and communicate out organization-wide policies and practices.
• Support corps with understanding and navigating City Year benefits and HR policies and resources; serve as a point person for HR related policies and questions as needed.
• Design and lead staff culture-building initiatives and events, including celebrations and appreciations
• Ensure staff understanding and compliance with City Year’s finance, expense, and travel policies, including all expense reports, purchase c ard processing, and invoices are accurate and on time.
• Oversee and manage the site’s non-personnel budget
• Manage the coordination of travel arrangements for staff and corps.
• Lead whole site as well as the People and Operations department in annual budgeting process and regular budget monitoring; identify areas for cost savings.
• Lead on and/or support with contract negotiations as needed.
• Support in the strategic evolution of Board work.
• Lead all operational elements of board meetings, retreats and communications.
• Develop 1:1 relationships with all board members as a member of the Executive Leadership team, supporting them with their engagement needs.
• Support Manager of People and Operations with d evelop ing and execut ing health and safety plans in the workplace according to legal guidelines
• Prepare and enforce policies to establish a culture of health and safety (COVID, Hurricane prep, natural disasters, etc.)
• Support Manager of People and Operations with building management on safety protocols and drills
• Support Manager of People and Operations to conduct training and presentations for health and safety matters.
• Recommend solutions to issues, improvement opportunities or new prevention measures
• Report on health and safety awareness, issues and statistics
• Lead office management protocols, documentation, and communication related to, but not limited to, office space, office equipment, common area maintenance, staff contact information and records, email distribution lists, emergency preparedness, staff onboarding, and mandatory staff trainings.
• Maintain and improve operational processes and procedures to ensure the site runs smoothly and efficiently keeping up with the site’s evolution, including ensuring staff and corps are fully trained and comply with site and headquarters processes & procedures.
• Ensure the Operations Department serves as a resource to staff and AmeriCorps members regarding office operations questions and needs and ensure overall site compliance with HQ operational policies and practices.
• Maintain quality operations of office IT equipment (computers, printers, hotspot, etc.) and ensure that the office is well equipped with office supplies and materials.
• Manage relationships with building management staff and vendors.
• Support maintaining City Year’s content management system to ensure effective collaboration and information sharing.
• Lead special projects and change management initiatives including system and equipment upgrades.
• Manage City Year Jacksonville’s Microsoft Teams environment.
• Leads cross-site collaboration and support various strategic projects.
• Support and participate in other site and national events, including MLK Day, retreats, trainings , etc.

Benefits

• Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays.
• You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs.
• Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 251-500 employees