Director of People Operations & Workplace

interface.ai•San Francisco, CA

66d•$212,000 - $267,000•Onsite

About The Position

interface.ai is redefining how financial institutions serve their members through agentic AI and conversational AI — and we're doing it in production, at scale, with real outcomes. $30M in Series A funding. Cash-flow positive. A mission that matters: democratizing financial wellness for every American, not just the ones who can afford a private banker. We're growing fast — and we need someone who thrives in that. interface.ai is scaling our San Francisco office from 15 to 50 people in the coming months, with a global team approaching 200 by year end. This is a founding role for People Operations in the US, and we're looking for someone who is equal parts operator, community builder, and strategic partner. You'll own the full employee experience in our SF office — from the moment someone signs an offer letter to the rhythm of their daily work life. You'll also steward the physical space itself, making sure our environment reflects where we're headed, not just where we've been. If you love people, love details, and love having real ownership over something that matters, keep reading.

Requirements

7+ years of experience in People Operations, HR, or Office Management — ideally in a high-growth tech startup environment
Working knowledge of California employment law and HR compliance; you don't need to be a lawyer, but you need to know when to call one
Experience owning or co-owning an office space — vendor management, space planning, facilities decision-making
Exceptional organizational skills paired with the flexibility to pivot when the day goes sideways (and it will)
Strong communicator — warm and approachable with employees, professional and precise with stakeholders
A builder mentality: you see gaps and fill them, you see inefficiencies and fix them, and you don't wait to be asked
Genuine enthusiasm for culture — you think about what makes a workplace special and take that seriously
Comfort operating with autonomy in an ambiguous environment; you have strong instincts and the confidence to act on them

Nice To Haves

Experience scaling a team through a hyper-growth period (doubling or tripling headcount)
Background in setting up HR infrastructure from the ground up at a startup
Familiarity with HR and ATS platforms (Rippling, Greenhouse, Lattice, Ashby or similar)

Responsibilities

Build and run a best-in-class onboarding experience that makes every new hire feel set up, welcomed, and genuinely excited from Day 1
Own HR operations end-to-end in the US: offer letters, policies, employee records, benefits administration, and compliance across federal and California regulations
Lead office space strategy — evaluate, negotiate, and manage our SF workspace as we scale, including vendor and facilities relationships
Create and maintain workplace programs, team events, and cultural touchpoints that bring our values to life in-person
Partner with the Head of People on talent and people strategy as we grow from 125 to 200+ globally
Be the go-to resource for employees navigating day-to-day questions around benefits, workplace needs, and HR topics
Build scalable systems and processes from scratch — you'll be the first US HR Ops hire, so this is a blank canvas
Serve as the heartbeat of the SF office; you'll know everyone by name, notice what's working (and what isn't), and take action