Director of Operations- Workplace Experience
About The Position
Opensity Solutions is seeking an experienced Client Relations Director to lead a high-touch hospitality and workplace services account within a sophisticated corporate environment. This is an ideal opportunity for a hospitality-led leader who combines exceptional service instincts with strong operational, people, and client leadership. The successful candidate will have a strong background in hospitality and conference services, ideally combined with experience overseeing broader workplace services such as mailroom, production/print, office services, and related support functions. Experience within a professional services firm- financial services, law firms, similarly high-touch environments is highly valued.
Requirements
- Strong hospitality/conference services leadership experience.
- Experience managing teams directly in a high-touch, service-oriented environment.
- Exposure to multiple workplace services, ideally including hospitality, conference services, mailroom, production, and office services.
- Experience in financial services, legal, professional services, or another high-expectation corporate environment.
- Strong client relationship and account management skills.
- The maturity and leadership presence to manage senior client relationships and a complex operation.
- A hands-on, visible leadership style — someone who is comfortable being in the operation, working alongside teams, and understanding the business at the frontline level.
- A genuine passion for hospitality, service excellence, and developing people.
Responsibilities
- Lead the overall account, client relationship, operational performance, and service delivery.
- Provide visible, hands-on leadership onsite, building strong relationships with both clients and frontline teams.
- Lead hospitality and conference services, ensuring a consistently exceptional employee, guest, and meeting experience.
- Oversee broader workplace services, including mailroom, production/print, office services, and related functions.
- Develop, coach, and hold managers and frontline teams accountable for service excellence.
- Learn the operation at the seat level and understand the details that drive successful service delivery.
- Step into the operation when needed to support coverage, solve problems, and reinforce service standards.
- Partner closely with senior client stakeholders to anticipate needs, resolve issues, and continuously improve the workplace experience.
- Manage staffing, budgets, performance metrics, and operational priorities across the account.
Benefits
- May be eligible for an annual bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
