Complex Director of People & Culture

Concord Hospitality Enterprises•Calgary, AB

8d•CA$87,400 - CA$115,000•Onsite

About The Position

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown, associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. The Complex Director of People and Culture serves as a strategic business partner to the General Manager and Executive Committee, driving people initiatives supporting business objectives and fostering an exceptional associate experience. This is a highly visible role requiring an engaged and hands-on leader who is passionate about building culture, developing talent, and creating an environment where associates and leaders can thrive. The ideal candidate will be a trusted coach and mentor, partnering with department leaders to strengthen leadership capabilities, enhance team performance, and cultivate a positive workplace culture.

Requirements

Previous experience in hotel or hospitality HR leadership strongly preferred.
Thorough knowledge of Canadian employment laws and HR best practices.
Exceptional interpersonal, communication, and conflict-resolution skills.
Ability to maintain confidentiality, exercise sound judgment, and lead with integrity.
Proficiency in Microsoft Office and HRIS systems.
Degree in Human Resources, Business Administration, or related field preferred.

Responsibilities

Create and execute annual Human Resources strategies and objectives, based on a sound understanding of hotel operations and annual business goals.
Foster a positive and inclusive work environment by ensuring compliance with Concord Hospitality's human resources policies, procedures, and employee relations philosophies.
Drive associate engagement and strengthen the hotel's culture through meaningful programs, initiatives, and leadership development efforts.
Lead the design and implementation of training and development programs, including leadership development, compliance training, anti-harassment, and anti-discrimination initiatives, and performance management, supporting operational excellence and leadership growth.
Provide guidance and support on employee relations matters, including investigations, corrective action, conflict resolution, and workplace concerns.
Monitor workforce trends, including turnover and retention, and recommend strategies to improve associate engagement and organizational effectiveness.
Promote open communication through an accessible, open-door approach, town hall meetings, and proactive engagement with associates at all levels.
Partner with hotel leadership during the budgeting process, including workforce planning, productivity management, benefits administration, and labor and employee relations costs.
Lead all recruitment and hiring efforts for exempt and non-exempt positions, ensuring the attraction and retention of top talent.
Oversee the performance management process, ensuring timely and effective administration of performance reviews across all departments.
Maintain accurate and compliant Human Resources records and systems in accordance with applicable federal, provincial, state, and local employment laws.
Ensure compliance with all applicable Canadian employment, labor, and human rights legislation.
Champion Concord Hospitality's culture of safety by promoting awareness, education, and accountability throughout the hotel.
Conduct market wage and salary analyses as needed to support competitive compensation practices.
Manage and investigate employee and labor relations matters while providing sound, legally compliant recommendations and solutions.