Director of People and Culture

Makeready LLC•Nashville, TN

2h•Onsite

About The Position

At The Joseph in Nashville, we believe true luxury is both seen and unseen—defined as much by the precision behind the curtain as the experience in front of it. Our people are the heart of everything we do. The Director of People and Culture serves as the senior People and Culture leader for the property — a strategic partner to the Managing Director and Property Leadership Team. This role champions a people-first culture while ensuring operational excellence, compliance, and alignment with Makeready’s Guiding Principles.

Requirements

Prior experience as a property-level People + Culture Director or Manager required
Strong knowledge of Human Resources practices, employment law, and employee relations
Proven ability to build trusted partnerships with executive and operational leaders
Proficiency in Microsoft Office and Outlook
Highly organized, detail-oriented, and analytical
Exceptional discretion and ability to manage confidential information
Strong problem-solving and decision-making skills
Professional, emotionally intelligent leadership style
Ability to stand or walk for extended periods and lift up to 50 pounds
Commitment to adhering to Makeready's Guiding Principles and property policies and procedures

Nice To Haves

Experience leading and developing People + Culture or HR teams preferred

Responsibilities

Lead all People + Culture operations in alignment with Makeready standards and policies
Partner closely with the Vice President of People + Culture on audits, initiatives, and strategic programs
Drive continuous improvement efforts to strengthen people practices and organizational effectiveness
Lead and mentor on-property People + Culture team members (if applicable)
Coach department leaders on People best practices and leadership effectiveness
Guide leaders in effective recruiting, interviewing, and selection practices
Build and maintain strong candidate pipelines through proactive recruiting and community engagement
Ensure a consistent, hospitality-driven candidate and onboarding experience
Partner with leadership to drive high levels of team member engagement
Oversee engagement survey action planning and execution
Advise on performance management, corrective action, and development planning
Ensure investigations and terminations are handled appropriately and escalated when necessary
Maintain strong knowledge of employment laws and regulatory requirements
Ensure compliance with federal, state, and local labor laws
Oversee accurate documentation of employee relations matters, leaves, and accommodations
Safeguard confidentiality and integrity of all team member information
Serve as a culture ambassador across meetings, interviews, onboarding, and daily operations