Director of Payments and Risk Operations

Tekmetric

2d • Hybrid

About The Position

Tekmetric is seeking a seasoned payments and risk leader to own the full payments operations lifecycle for its growing embedded fintech platform. As Director of Payments and Risk Operations, you will play a critical leadership role in shaping the future of our embedded fintech business. You will build the reporting infrastructure that keeps leadership and cross-functional partners informed in real time, drive the shift from manual to AI-assisted decisioning, and serve as the primary operational partner to Stripe. This is a high-ownership, high-visibility role for an operator who thrives on data, accountability, and building scalable systems from the ground up.

Requirements

• 8+ years in payments operations, risk, or fintech — vertical SaaS or embedded payments experience strongly preferred
• Proven track record of owning portfolio-level KPIs with real accountability — you've held the number, not just supported it
• Experience building operational reporting infrastructure from the ground up — dashboards, scorecards, and data frameworks that actually get used to run the business
• Strong analytical instincts — you know which metrics matter, which ones lie, and how to tell the difference
• Experience leading an operational team through a manual-to-automated transition
• Deep familiarity with acquiring, underwriting, disputes, fraud, and chargeback management
• Demonstrated success building or deploying AI-assisted decisioning in an ops context — rules engines, agent workflows, or ML-informed approaches
• Stripe experience is required & embedded fintech infrastructure fluency is required
• Strong cross-functional operator — comfortable working across multiple departments and driving projects to completion.
• Excellent analytical skills — able to build operational forecasts, set KPIs, and drive decisions from data

Responsibilities

• Owning the full payments operations lifecycle: merchant onboarding, underwriting, transaction monitoring, dispute management, and escalation handling
• Defining and managing against core operational metrics: approval rates, loss rates, dispute win rates, time-to-decision, and cost per account
• Building the reporting infrastructure that makes those metrics visible — dashboards, data pipelines, and operational scorecards that give leadership and cross-functional partners a clear, real-time view of payments health
• Using that reporting to manage the business: identify trends, surface risk early, drive decisions, and hold the team accountable to outcomes
• Presenting operational performance to leadership and cross-functional stakeholders with clarity and confidence — no hand-waving on numbers
• Expanding further into automated, AI-assisted decisioning — humans manage exceptions, systems manage volume
• Deploying rules-based and AI-assisted workflows to reduce manual overhead without introducing risk blind spots
• Owning portfolio-level loss performance — balance growth, risk appetite, and customer experience with real accountability
• Designing and refining underwriting and monitoring strategies as GMV scales; proactively identify emerging risk patterns before they become portfolio problems
• Maintaining controls aligned with Stripe's infrastructure and card network obligations
• Owning the operational relationship with Stripe and relevant partners
• Partnering with Legal and Finance to maintain compliance reporting, audit readiness, and internal control standards
• Serving as the central accountability point for Payments Ops across Product, Engineering, CX, Sales, and Finance
• Building and leading a lean, high-performing team; evolving existing systems and processes as the payments function matures

Benefits

• Flexibility of remote work
• Competitive base salaries
• Generous Paid Time Off
• Paid maternity, parental bonding, and medical leave
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage
• Plans that cover 100% of premiums for employee only health coverage
• 50% coverage for families on health costs
• Free, confidential counseling through BetterHelp
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Up to $60/month toward fitness, mental health, or wellness
• $300 home office setup bonus after one year of employment
• Support for continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed