Sr. Director, Enterprise Payments Risk and Oversight (Hybrid)

Capital One•Richmond, VA

11d•Hybrid

About The Position

The Enterprise Payments Governance and Oversight team within the Enterprise Payments organization is seeking a dynamic Senior Director level leader who will play a pivotal role in driving the strategy and leading the execution of our enterprise-wide payments quality assurance program, payments authority and payments training functions. Overall, the team is responsible for the governance and oversight of end-to-end core payments functions for all payment types across the enterprise, including monitoring. In this exciting role, you will be leading operational excellence and payment risk strategies leveraging modern technology. You will have the ability to modernize and improve quality assurance, payment authority frameworks and learning programs with the use of automations, artificial intelligence (AI) and cutting-edge tools to eliminate manual friction, mitigate risk, and scale governance. You will have the ability to develop innovative solutions to resolve complex payment challenges while continuously elevating business-as-usual practices. You will work closely with key stakeholders across the enterprise to ensure a dynamic, compliant, and well-managed payments ecosystem. This role offers high exposure across lines of business and direct engagement with Senior Executives to shape payments governance strategy and execute critical enterprise priorities.

Requirements

Bachelor's Degree or Military Experience
At least 7 years of experience in risk management, payments, project management, process management, operations, or a combination
At least 5 years of People Management experience
At least 2 years of experience working with executive level stakeholders
Exhibit outstanding influencing skills to effectively drive program efforts within and outside of your vertical business area
Strong foundational knowledge of risk management and/or payment types, rails, and operations (or a proven track record of rapidly mastering complex domain spaces)
Proven ability to translate high-level enterprise goals into actionable, scalable operational strategies and automated models.
Demonstrated experience or strong passion for process improvement leveraging AI, automation tools, and data analytics to optimize business processes, control environments, and learning programs
Display a passion for people leadership; committed to coaching, growing talent and building inclusive, high-performing teams
Have excellent communication and story-telling skills to align diverse stakeholders
Possesses an ability to effectively collaborate with key stakeholders at all levels across the company to manage, inform and influence outcomes
Is adaptable and flexible to change

Nice To Haves

Master’s Degree
At least 10 years of experience serving in a strategic initiatives, risk management, payments, operations, or project management lead role in a large, matrixed organization
At least 5 years of Financial Industry experience

Responsibilities

Serve as a key thought partner to define the strategic direction for Payments QA, Payments Authority, and Training—actively integrating AI capabilities, smart automation, and advanced analytics to continue to modernize the programs.
Lead and continue to develop an automated, data-driven QA framework to monitor end-to-end payment lifecycles, detect anomalies, reduce defect rates, and ensure enterprise-wide compliance.
Oversee the enterprise Payments Authority framework, ensuring clear delegation of authority, automated control gates, and robust oversight across all payment rails and verticals while seeking ways to uplift and automate.
Lead a modern payments curriculum—leveraging AI-powered learning platforms and interactive tech tools—to build deep payments domain expertise across lines of business, risk offices, and operational teams.
Identify opportunities to deploy automation (e.g., RPA, natural language processing, predictive risk analytics) to streamline manual governance checks, operationalize controls, and improve monitoring efficiency.
Partner with Accountable Executives, Product, Tech, and Business Risk Offices to assess strategy, operations, and risks across all payment types (ACH, Wire, Cards, Real-Time Payments, etc.) throughout the payment lifecycle.
Lead, mentor, and inspire a high-performing team, fostering an inclusive, empowering environment focused on innovation, continuous learning, and operational excellence.