Registered Nurse (RN) Director of Patient Services - Home Care

INDEPENDENT NURSING CARE•Town of Aurora, NY

50d•Hybrid

About The Position

Independent Nursing Care (INC) is seeking an experienced, ambitious, dependable, and compassionate Registered Nurse to join their leadership team as Director of Patient Services (DPS) for their Home & Concierge Care programs. This role is not strictly an "at-desk" position; it requires active involvement in problem-solving, supporting caregivers, direct client and family interaction, and team collaboration to deliver exceptional care. The ideal candidate is hardworking, organized, responsive, and takes ownership. Due to the nature of home care, the position requires accessibility for occasional evening and weekend clinical calls and urgent situations. This role offers an opportunity for an RN who enjoys leadership while still utilizing nursing skills and making a direct impact on individuals' lives.

Requirements

Registered Professional Nurse licensed in New York State.
Approximately 5+ years of nursing experience, preferably including home care, case management, community health, or a related setting.
Comfortable making clinical decisions and providing guidance to field staff.
Understands—or is motivated to learn—NYS home care regulations and LHCSA requirements.
Highly organized and able to manage multiple priorities.
Communicates professionally and compassionately with clients, families, employees, and healthcare professionals.
Comfortable with electronic documentation and learning technology.
Willing to make home visits and step in clinically when the team needs assistance.
Understands that leadership in home care sometimes requires responding to evening or weekend calls and unexpected situations.
Wants to work hard, grow professionally, and be an important part of a collaborative leadership team.

Nice To Haves

2+ years of leadership or supervisory experience.
Hospital or other strong clinical nursing experience.

Responsibilities

Provide clinical leadership and oversight for INC's Home & Concierge Care programs.
Oversee nursing services and ensure safe, compassionate, high-quality client care.
Review client assessments, reassessments, plans of care, case openings, discharge summaries, and physician orders.
Conduct client assessments and home visits when needed.
Provide clinical guidance and support to RNs, LPNs, Home Health Aides, Nurse Assessors, and Nurse Educators.
Respond to clinical questions and triage client, family, and caregiver concerns.
Maintain communication with clients, families, physicians, healthcare providers, contracting organizations, and community partners.
Monitor changes in client condition and ensure care plans and staff instructions are updated.
Conduct supervisory visits and caregiver evaluations.
Educate caregivers regarding client needs, clinical expectations, and HHA scope of practice.
Review caregiver documentation and address charting or care deficiencies.
Assist with interviewing, hiring, orientation, training, and development of nurses and Home Health Aides.
Oversee and participate in INC's Home Health Aide Training Program, competency evaluations, skills reviews, and staff education.
Assist with annual in-services and ongoing clinical education.
Participate in Quality Improvement activities, chart audits, incident/accident follow-up, and complaint resolution.
Help develop, review, and maintain clinical policies and procedures.
Support compliance with NYS Licensed Home Care Services Agency (LHCSA) requirements and other applicable regulations.
Participate in emergency preparedness and assist staff and clients during emergencies.
Provide occasional hands-on nursing services including wellness visits, wound care, blood draws, immunizations, and patient advocacy.