Director of Pastoral Services

LANDIS COMMUNITIES•Manheim Township, PA

About The Position

The Director of Pastoral Services leads a team effort to support spiritual vitality throughout Landis Homes, recognizing residents’ gifts and encouraging their participation in the spiritual life of the community. The director leads the Pastoral Services team and supervises chaplains and a coordinator, with primary responsibility for pastoral care of Residential Living residents and additional support in Personal Care and Healthcare. The role provides worship, pastoral care, end-of-life support, and memorial-service coordination; organizes volunteer chaplain visits; and collaborates with residents, families, staff, congregations, and community partners. It also contributes to organizational planning and operations, develops an annual budget, monitors expenses, and supports team members’ growth and performance. The director is expected to model the organization’s Honoring Lives principles and comply with confidentiality, safety, infection control, regulatory, and conduct requirements.

Requirements

Master’s degree in a pastoral-related ministry.
At least one unit of Clinical Pastoral Education; working toward four units.
Congregational affirmation of gifts for ministry.
Ordination or licensing.
Giftedness for pastoral care and preaching.
Meaningful personal experience with Jesus Christ.
Proficiency with computers and related technology required for the role.
Good verbal, non-verbal, and written communication skills.
Leadership and management skills, dependability, and a positive demeanor.
Understanding of and respect for the organization’s values and mission and its Mennonite/Anabaptist connections.

Nice To Haves

At least 3 years of experience in a related role is preferred.

Responsibilities

Lead the Pastoral Services team and supervise chaplains and the coordinator.
Support spiritual vitality throughout Landis Homes and encourage residents to use their gifts in the spiritual life of the community.
Provide pastoral care to residents in Residential Living and assist with visits in Personal Care and Healthcare.
Visit new Residential Living residents and attend Residential Living interdisciplinary meetings, consulting with the interdisciplinary team as needed.
Plan hospital visitation with chaplains and participate in the department on-call rotation.
Organize and resource volunteer chaplains to provide resident visits in coordination with other chaplains.
Preach or lead worship and songs in Sunday morning services as needed.
Plan special services with the Pastoral Services team, including Communion, Good Friday, and Service of Remembrance.
Provide end-of-life support, coordinate Walk of Honor, and assist families, pastors, and funeral directors with memorial-service planning as needed.
Assist the Director of Organizational Communications & Church Relations with the annual clergy breakfast and attend church conferences.
Participate actively in the Operations team.
Represent Landis Homes and aging services by speaking and preaching when requested, and refer speaker requests to suitable people on the Speakers Resource list.
Listen to congregations’ interests and needs concerning aging members and families or caregivers, and represent those interests to Landis Homes as it considers ways to serve and partner with congregations.
Provide or arrange educational seminars and articles about spirituality among aging adults and pastoral concerns for residents, staff, family members, and others.
Develop and review the strategic plan annually and identify action plans to achieve its objectives.
Develop an annual budget within the organization’s financial objectives, monitor monthly expenses, and justify variances.
Model Honoring Lives principles in leadership, relationships, and customer service.
Supervise, motivate, train, and communicate organizational standards to staff using team leadership concepts.
Provide and support growth and development opportunities for team members and complete One 2 One Conversations with team members in a timely manner.
Communicate calmly and gently with residents, family members, and staff, demonstrating patience, compassion, understanding, and sensitivity.
Participate in training and development opportunities as offered.
Demonstrate dependability, competence, accuracy, and observance.
Follow confidentiality and HIPAA requirements, resident and client rights, regulatory standards, applicable policies and procedures, safety and infection control protocols, and the Code of Conduct.
Perform additional duties and responsibilities as assigned.