Director of Partner Success

EdVisorly

2d • $95,000 - $115,000 • Remote

About The Position

We're looking for a Director of Partner Success to own the health, growth, and long-term value of a portfolio of college and university partners. This role is a key member of our Customer Success organization, responsible for driving renewals, expansion revenue, and deep platform adoption as higher education leaders modernize enrollment operations with EdVisorly's AI-powered platform.

As Director of Partner Success, you'll serve as the strategic owner of partner relationships and outcomes across your assigned territory — with direct accountability for renewals, upsells, cross-sells, and long-term partner value. You'll act as a trusted advisor to university stakeholders and an internal driver of customer strategy at EdVisorly, independently leading customer planning, execution, and expansion efforts while influencing cross-functional teams to ensure partners achieve their enrollment and operational goals.

This is a high-impact, high-visibility role for someone who thrives in a fast-moving, high-growth environment, builds trust easily with senior stakeholders, and knows how to turn data into strategy — while staying grounded in mission and purpose.

The ideal candidate is a consultative relationship-builder, sharp analytical thinker, and trusted advisor who understands higher education, can influence executive decision-makers, and knows how to turn a renewal conversation into a long-term, expanding partnership.

Requirements

• 5–7+ years of experience in Customer Success, Account Management, or Strategic Partnerships within a B2B SaaS environment.
• Proven success as an individual contributor owning renewals and expansion revenue (upsells and cross-sells).
• Ability to manage complex, multi-stakeholder customer relationships and long sales/renewal cycles.
• Experience working with or selling into higher education institutions.
• Strong analytical skills with the ability to translate data into strategy.
• Comfortable operating in a fast-moving, high-growth startup environment.
• Highly credible, influential communicator with executive presence.
• Self-directed, accountable, and outcomes-oriented.
• Willing to travel up to 25% and live near a major travel hub.

Nice To Haves

• Experience in higher-ed enrollment, admissions operations, or student success.
• Experience owning a book of business with defined revenue targets (NRR, GRR)
• Background in mid-stage SaaS companies where Customer Success is revenue accountable.

Responsibilities

• Own renewals, retention, and expansion revenue for all accounts in your territory.
• Proactively identify renewal risks and expansion opportunities, building mitigation and growth plans well in advance.
• Identify, position, and close upsell and cross-sell opportunities.
• Build trusted relationships with senior stakeholders and day-to-day users, developing individualized customer success plans aligned to partner enrollment goals and contract timelines.
• Drive increased platform adoption, utilization, and value realization across partner institutions.
• Lead recurring partner meetings, delivering data insights and actionable strategies leveraging platform analytics.
• Analyze data trends and partner feedback to inform customer strategy, expansion opportunities, and communicate performance metrics and recommendations to partners and internal leadership.
• Advocate for partner needs by influencing Product, Partnerships, and Marketing teams without direct authority.
• Contribute to scalable playbooks, frameworks, and best practices that improve customer success outcomes across the portfolio.
• Lead onboarding, post-technical implementation platform training, and best-practice sessions to ensure strong adoption and partner confidence.
• Document successful strategies and lessons learned to inform broader organizational learning.

Benefits

• Be part of the industry-leading AI Enrollment Platform transforming higher education.
• Join a mission-driven team helping institutions modernize admissions and enrollment operations through AI.
• Work with a people-first, innovation-driven team that equips partners to strengthen the student experience.
• Help colleges and universities improve enrollment outcomes while advancing a more transparent, equitable path to degree completion.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed