Director - Outpatient Services - LPC, LCSW
About The Position
The Director of Outpatient Services leads the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). The role is accountable for performance targets including volume growth, financial results, patient experience, and clinical quality. The Director drives clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health continuum, supporting smooth transitions for patients stepping down from inpatient care and stepping up from community-based care. The Director is based onsite at the New Braunfels location and also supports the Kerrville facility. Monthly travel is required to Kerrville, Texas, and Centerpoint, Texas. The position supervises employees and provides leadership, coaching, and mentorship to clinical and support staff.
Requirements
- Master’s- or doctorate-level licensed clinician, such as an LCSW, LMHC, LMFT, PsyD, or PhD.
- At least 4 years of experience in behavioral healthcare.
- At least 2 years of operations and managerial experience.
- Supervises a team of employees.
Nice To Haves
- Experience with PHP and IOP levels of care is strongly preferred.
- Experience working with acute psychiatric hospital and/or residential SUD treatment providers is preferred.
Responsibilities
- Oversee day-to-day operations and clinical programming for PHP and IOP services, including occasional facilitation of groups.
- Achieve business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
- Monitor key performance indicators and adjust operations to meet goals, address barriers, and support continuous improvement.
- Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and advocate for outpatient care across the behavioral health continuum.
- Support business development and outreach activities to increase brand awareness and direct admissions.
- Coordinate weekly group assignments and session topics to balance clinician workloads and address patient cohort needs.
- Use feedback, patient outcome data, and satisfaction surveys to improve care delivery and keep services relevant, accessible, and responsive to the target population.
- Collaborate with divisional and corporate leadership to identify and implement strategic growth initiatives, including expansion planning and program development.
- Hire, onboard, and retain a high-performing team.
- Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.
- Ensure compliance with applicable licensure, accreditation, regulatory, and contractual obligations, including Joint Commission, CMS, and state laws.
- Develop and assist with implementing policies and procedures.
- Ensure accurate and timely documentation of patient records and services delivered.
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What This Job Offers
Job Type
Full-time
Career Level
Director
