Director of Outlets

Highgate Hotels•Dallas, TX

3d•Onsite

About The Position

The Director of Outlets is responsible for the strategic leadership, operational excellence, and financial performance of the food and beverage outlets, including two restaurants, and two bars. This role oversees daily operations while shaping the guest experience, driving revenue, developing talent, and ensuring that each outlet reflects the hotel's distinctive sense of style, hospitality, and creativity.

Requirements

Minimum 5–7 years of progressive food and beverage leadership experience, preferably within luxury hotels, high-end independent restaurants, or lifestyle hospitality environments.
Multi-unit leadership experience overseeing multiple outlet concepts preferred.
Strong knowledge of restaurant and bar operations.
Demonstrated ability to drive financial performance while maintaining elevated service standards.
Exceptional leadership, communication, and interpersonal skills.
Strong organizational skills with the ability to prioritize in a fast-paced environment.
Flexible schedule, including evenings, weekends, and holidays as business demands require.
Passion for hospitality, food, beverage, and guest experience.
Strong presence on the floor with a hands-on leadership style.
Appreciation for design-driven, experience-focused hospitality.
Ability to balance creativity with disciplined operational execution.

Responsibilities

Provide day-to-day leadership for all outlet operations, ensuring seamless execution of service, quality, and guest satisfaction.
Oversee managers and teams across all outlets, maintaining consistent standards while honoring the unique identity of each concept.
Monitor service flow, staffing levels, cleanliness, safety, and presentation to ensure exceptional operational execution.
Partner closely with culinary, bar, and support teams to ensure alignment between front-of-house and back-of-house operations.
Drive revenue growth, profitability, and cost control across all outlets.
Manage labor, scheduling, payroll, and productivity in alignment with business volumes and budget expectations.
Champion a culture of personalized, anticipatory luxury service.
Maintain a visible presence on the floor during key service periods to engage with guests, support the team, and resolve issues in real time.
Ensure every outlet delivers a compelling and distinctive guest experience aligned with brand standards.
Recruit, train, mentor, and develop outlet leaders and service teams.
Foster a culture of accountability, collaboration, creativity, and continuous improvement.
Conduct regular coaching, performance feedback, and development planning for managers and team members.
Build strong leadership bench strength across all outlets.
Support the development and execution of promotions, activations, seasonal programming, and special events.
Contribute to concept evolution, service innovation, and market competitiveness.
Perform any additional job responsbility assigned by your supervisor.