Director of Outbound Distribution

Encompass Supply Chain Solutions•Lawrenceville, GA

2d•Onsite

About The Position

As one of the nation’s largest suppliers of appliance and HVAC parts, Encompass believes in building a team that feels more like family. They serve both businesses and consumers through their B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get the parts they need—fast and securely. As Parts Town Home, they are part of the powerhouse Parts Town family, bringing innovation, exceptional service, and a commitment to a safe and efficient work environment in the residential parts space. Encompass values customer service, enthusiasm, integrity, and the courage to embrace change, all while keeping safety at the heart of everything they do. They are interested in passionate people with fresh ideas from different backgrounds to foster growth, innovation, and a safe, supportive workplace. They are recognized for their growth and innovation and seek driven team players ready to go the extra mile to maintain a culture where safety and excellence go hand in hand.

Requirements

7+ years of experience in high volume Distribution Center.
A minimum of 4 years in a manager or higher role.
A degree in Operations, Industrial Engineering or Supply Chain Management.
Naturally lead by example and never fully separate yourself from the day-to-day operation.
Motivate your team to reach new production goals.
Thrive on change management and enjoy keeping up with a fast-growing environment.
Excel in process improvement methodologies and are always looking for ways to become more efficient.
Go-to for developing and managing productivity, have an analytical mind, and take data-driven steps to understand and solve problems.
Develop standardized work with a focus on training and process improvement.
Owner of Pick-Pack-Ship process flow and consider yourself a master of its organization.
Problem-solve in order to tackle ever increasing delivery expectations.
Solid level of understanding of UPS including small parcel and freight shipment processing.
Prior experience in a forklift heavy environment.
Display empathy, understanding, and patience with employees and external customers.
Proficient in MS Office including MS Excel.
Ability to continuously move around on a concrete surface.
Value organization and detail and have the ability to continuously improve quality while coordinating activities to reduce distribution costs.
All-star communicator and are fluent in English (both written and verbal).

Nice To Haves

Experience in an automated DC.
Experience with transportation management.

Responsibilities

Oversee all aspects of order processing including Picking, Packing, Assembly, and Loading Operations in addition to Freight Shipping.
Develop and execute a daily operating plan, ensuring fulfillment operations are run in an efficient manner and that quality, productivity and safety goals are met.
Key in the development of operations managers and supervisors.
Work with Customer Service and Sales teams on both the daily execution of order fulfillment and special projects.
Build and lead an outbound operations fulfillment team and processes that uphold high-volume same day shipping value proposition.
Plan and monitor performance each day and make changes as needed to ensure all orders ship with high quality.
Comprehensively understand and manage OSHA standards and DOT regulations; be in compliance with any other regulation requirements.
Provide cross-training and skill development to a large team of Managers, Supervisors, Specialists, and hourly team members.
Lead automated distribution process improvement and optimization.
Oversee that all team members are provided adequate training and resources needed to succeed in every role, and coordinate this process with Supervisors and Human Resources.
Partner with Senior Leadership Team on development and execution of company goals and strategies.
Manage staffing levels and scheduling.
Collaborate with managers, supervisors, Quality, Continuous Improvement, and Analytics teams on process improvement, unique solutions, and opportunities to drive growth, efficiency, and improved quality.