Director of Ops

Walkup Studio•New York, NY

10h

About The Position

Walkup Studio is hiring a Director of Operations to architect, run, and continuously improve the systems that power our work—strategy, content production, talent/influencer programs, and client service. You’ll be the operational heartbeat across resourcing, finance ops, legal/contract workflows, and delivery—ensuring our teams ship excellent work on time, and on scope.

Requirements

7+ years in operations/project management at a marketing, social, or creative agency (multi-client environment).
Proven track record running complex content/talent programs and production calendars with measurable results.
Strong financial literacy: revenue recognition, margin management, forecasting, and cost controls.
Fluency in SOWs, scopes, change orders, and usage/rights mechanics (organic, paid, whitelisting, renewals).
Data-driven and systems-minded with excellent written comms and stakeholder management.
Tech expertise (or equivalents): Asana/Notion/Monday, Google Workspace, Slack, QuickBooks (or similar), e-signature, DAM.

Nice To Haves

Experience with influencer EMV/measurement, social listening, and analytics dashboards.
Production experience and event coverage workflows.

Responsibilities

Build agency operating systems: planning cycles, weekly business rhythm, dashboards, and post-mortems.
Translate strategy into resourced, calendarized plans; pressure-test scopes, timings, and budgets before we commit.
Run capacity management and staffing across strategy, creative, production, community, and paid support.
Partner with Founders on forecasting, margin targets, and monthly close hygiene (accruals, WIP, COGS, revenue pacing).
Improve quoting/scoping templates; track burn vs. budget; flag risk early and drive change orders.
Oversee invoicing cadence, collections follow-up, and vendor payments; standardize POs and cost controls.
Evaluate and implement tooling for project management, asset routing, approvals, and reporting; drive adoption and SOPs.
Standardize briefing, content calendars, QA, and delivery workflows across platforms (IG/TikTok/YouTube/Pinterest, etc.).
Continuously optimize: identify bottlenecks, measure cycle times, and roll out process improvements.
Operationalize SOWs/MSAs, NDAs, and talent/influencer agreements; maintain version control and clause libraries.
Ensure usage rights, licensing windows, whitelisting/boosting permissions, and FTC disclosure compliance.
Manage vendor onboarding (COIs/W-9s), risk checks, and insurance requirements for productions and events.
Establish a consistent client operating cadence (QBRs, status, reporting) and coach teams on accountability.
Build a vendor/talent bench; negotiate rates and SLAs.
Hire, mentor, and performance-manage Operations/PM staff; nurture a culture of clarity, speed, and ownership.