TASC Operations - Director of Operations-US

Talcott Financial Group • Hartford, CT

2d • Hybrid

About The Position

The COLI/ BOLI Director of Service Operations manages Talcott’s team in support of the Corporate-Owned Life Insurance (COLI) and Bank-Owned Life Insurance (BOLI) programs. Our selected candidate shall manage a 14-person team supporting best in class, COLI/BOLI and high-net worth client service for this niche market. The COLI/BOLI team collaborates closely across other departments including Treasury, Actuary, Legal and Investments. This segment supports specialized assets used to informally fund employee benefit obligations, manage balance-sheet risk and optimize after‑tax returns. These are long-term financial instruments tied to benefit funding, deferred compensation and executive retention.
This position is a key operational function within the organization accountable for directing policies, processes and initiatives in support of this business. Additional accountabilities include complex issue resolution and a vision for shaping functional strategy, operational efficiency and aligning team efforts with broader organizational goals. Our selected candidate shall work out of our Hartford, CT. office on a hybrid schedule. A full-time remote work arrangement will also be considered for this position.

Requirements

• College degree is strongly preferred or equivalent work experience
• Minimum of 8 years of progressive life insurance leadership experience
• Minimum of 8 years of experience with private placement life insurance
• Demonstrated ability to work in fast paced, dynamic work environment
• Strong written and verbal communication skills, with the ability to convey complex issues clearly
• Passion for driving team collaboration, positive client experience and productivity
• Must be able to manage competing priorities, build relationships and work within a fast-paced matrixed environment
• Ability to proactively identify, define and resolve complex problems
• Strong organizational and problem-solving skills with proven attention to detail
• Solid MS Office proficiency with the aptitude to learn new technologies
• Strong capacity to drive ongoing process improvement and organizational efficiency opportunities

Nice To Haves

• Experience leading transformational business change is highly preferred

Responsibilities

• Lead a 14-person team that services Talcott’s Corporate, Bank Owned and High Net Worth Life Insurance business operations team
• Provide leadership that models process excellence and inspires team success
• Support client contractual deliverables within approved service level agreements, guidelines and regulations ensuring alignment with organizational priorities
• Promote the team delivery of best-in-class customer service to clients, brokers and third-party service providers with oversight of key operational metrics and outcomes
• Develop and execute strategic initiatives to support advancement of business goals
• Oversee the creation and implementation of policies, procedures, and budgets that enable operational effectiveness
• Support escalated transactions pertaining to policy interpretation and adherence to service agreements
• Evaluate operational performance in support of continuous improvement initiatives for the team
• Drive organizational success through participation in strategic cross-functional team planning sessions and processes workflow discussions to ensure overall organizational success

Benefits

• annual bonuses
• long-term incentives
• recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree