Director of Operations

Shelf • New York, NY

4h • Hybrid

About The Position

Shelf is seeking a high-impact Director of Operations to help scale the company's internal execution engine during a period of growth. This role operates in a fast-paced, long hours environment and requires a detail-oriented, disciplined individual with elite project management skills and the ability to remain calm under pressure. This is a builder role focused on designing, implementing, and optimizing systems, processes, and reporting frameworks for go-to-market, customer delivery, and internal operations. The Director of Operations will collaborate cross-functionally with Sales, Customer Success, Product, and Engineering to ensure operational clarity, efficiency, and scalability.

Requirements

• 5–8+ years in Operations, Business Operations, or similar roles.
• Experience in a high-growth SaaS or AI company.
• Proven track record of building and scaling operational systems.
• Detail oriented and fiercely disciplined.
• Elite project management skills.
• Strong analytical and data-driven mindset.
• Experience with tools like Salesforce, HubSpot, BI tools.
• Excellent communication and stakeholder management skills.
• Even keeled temperament - won't get flustered easily and can work in stressful environments.
• Builder mentality — thrives in ambiguity and fast-paced environments.
• Process Oriented — designs for scale, not short-term fixes.
• Operator with strong ownership and accountability.

Responsibilities

• Own day-to-day office operations to ensure a smooth, productive work environment.
• Manage office vendors, supplies, equipment, and facilities-related needs.
• Coordinate in-office logistics, team events, and internal meetings.
• Ensure a high-quality employee experience for both in-office and hybrid teams.
• Manage end-to-end employee onboarding, including offer documentation, system setup, and first-day experience.
• Own off-boarding processes, ensuring smooth transitions, access removal, and documentation compliance.
• Maintain and update employee records, HR systems, and internal documentation.
• Partner with leadership on HR processes, policies, and employee experience initiatives.
• Coordinate with external legal counsel on contracts, NDAs, and general legal requests.
• Track and manage key legal documents, renewals, and compliance requirements.
• Support internal processes related to risk, compliance, and documentation governance.
• Ensure operational adherence to company policies and regulatory requirements.
• Own administration of core internal systems.
• Manage user access, permissions, and system provisioning/ de-provisioning.
• Troubleshoot day-to-day system issues and coordinate with vendors when needed.
• Identify opportunities to streamline workflows through better tooling and automation.
• Support day-to-day business operations across GTM teams as needed (Sales, Customer Success, Leadership).
• Manage internal processes, documentation, and task tracking to ensure consistent execution.
• Assist with vendor management, procurement, and basic budgeting tracking.
• Take ownership of ad hoc operational projects that keep the business running efficiently.
• Identify opportunities to automate manual processes using AI and tooling.
• Partner with Product and Engineering to operationalize internal AI use cases.
• Improve efficiency without adding unnecessary complexity.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed