Director of Operations

ALLEN DISTRIBUTION•Carlisle, PA

8d•Onsite

About The Position

The Director of Operations is responsible for ensuring that the Storage Department, Handling Department, and Custom Packaging Department meet their goals and contribute to the long-term success of the organization. This role requires a strong understanding of the Warehousing and Distribution industry, the ability to manage profitable departments, lead long-term projects, and motivate a team to exceed goals. The position emphasizes a "Continuous Improvement Culture" and a commitment to safety, ethics, and professional relationships.

Requirements

Ability to operate a profitable Handling/Storage department and Custom Packaging department.
Extensive knowledge of the Warehousing and Distribution industry.
Ability to successfully manage/lead projects spanning across multiple departments and with a duration of up to 3 years.
Ability to motivate and drive a team to meet and exceed department and company goals.
Ensure all paperwork and data entry as detailed in SOPs and work instructions.
Ensure all information sent out of the department is accurate and any errors are tracked.
Ensure all operational metrics are updated, monitored and communicated per the guidelines of each metric.
Properly documents all performance issues and creates a PIP when deemed appropriate.
Maintain and annually update backup plan for all mission critical functions within the department.
Ensure training of all mission critical functions.

Nice To Haves

Customer First approach: deliver on promises with a positive attitude.
Treat everybody with respect and dignity.
Operate with high business ethics.
Be a good corporate citizen.
Value professional relationships.
Strive to have a "Continuous Improvement Culture".
Committed to the safety of employees and equipment/facilities.
Ensure all employees, customers, and vendors perform in a manner that ensures long-term success.

Responsibilities

Ensure all department employees are aware of safety policies and related SOPs.
Ensure safety metrics are updated and communicated at least weekly.
Meet goals determined by the Health and Safety Steering Committee or the President.
Manage all department-related vendors and review their invoices for accuracy.
Maintain and update a 12-month rolling forecast of expenses in coordination with the Manager of Finance.
Adhere to the expense authorization document.
Create and maintain a plan to achieve department goals as determined by the President.
Continuously evaluate ways to improve the accuracy and efficiencies of the department, identifying at least two significant improvements annually.
Ensure all paperwork and data entry are completed as detailed in SOPs and work instructions.
Ensure all information sent out of the department is accurate and any errors are tracked.
Ensure all operational metrics are updated, monitored, and communicated per guidelines.
Provide a weekly performance report for review by the President.
Set clear goals and expectations for all direct reports.
Properly document all performance issues and create a PIP when appropriate.
Attend one pre-shift meeting a month of each subordinate operation.
Create project outlines including goals, required steps, resources, risk analysis, and timelines when beneficial.
Determine project priorities with the President and review monthly or more frequently.
Communicate any project not on course to meet its goals, timelines, or budget to the President upon awareness.
Ensure all department equipment's image is maintained per guidelines.
Complete a monthly audit of all subordinate operations and review with the President.
Maintain and annually update a backup plan for all mission-critical functions within the department.
Ensure training for all mission-critical functions.