Director of Operations

Airlink, Inc.•Washington, DC

12d•$100,000 - $140,000•Hybrid

About The Position

Airlink is a Washington, DC-based global humanitarian organization that connects vetted nonprofits with aviation and logistics resources to deliver critical aid and emergency responders/relief workers to communities in crisis worldwide. Through strategic partnerships and rapid response capabilities, Airlink ensures that relief reaches those who need it most — efficiently and safely. As Airlink continues to grow, the organization is seeking a strategic and collaborative Director of Operations to ensure that Airlink’s operational infrastructure is as effective as the emergency and disaster response it enables. The Director of Operations is responsible for the day-to-day management of the organization’s internal operations. This is a hands-on leadership role that requires both strategic vision and operational precision. The role oversees a broad portfolio that includes operational strategy and systems, compliance and risk management, facilities, and organizational events.

Requirements

Minimum 10 years of progressive operations experience in nonprofit or humanitarian organizations, including at least 4 years in a management role
Strong knowledge of nonprofit operations, administration, and compliance practices
Excellent project management, organizational, and prioritization skills, with strong attention to detail
Proven ability to manage multiple priorities and deadlines in a fast-paced environment
Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and stakeholders
Proficiency with office productivity and operational systems, including Microsoft 365, SharePoint, and Salesforce preferred
Service-oriented mindset with a proactive, collaborative approach and enthusiasm for supporting teams and new initiatives

Responsibilities

Lead day-to-day organizational operations, administrative functions, and office management to maintain a safe, efficient, and productive work environment
Develop and implement Airlink’s operational strategies, systems, workflows, and infrastructure to improve efficiency, accountability, and scalability
Oversee vendor relationships, procurement, facilities, and administrative spending processes
Contribute to organizational planning, growth initiatives, and execution of strategic priorities in partnership with the Senior Leadership Team and department leaders
Serve as a key member of the Management Team, advancing organizational goals and program operations across departments
Directly supervise and develop the Operations & Events Associate, fostering a culture of collaboration, responsiveness, accountability, and respect
Oversee Airlink’s registrations, filings, and regulatory reporting to maintain good standing and operational compliance
Manage annual state charity registration process and compliance service provider
Work with Human Resources to maintain organizational policies and employee handbook and ensure staff compliance
Manage relationship with insurance brokers and oversee organizational insurance policies to ensure appropriate coverage, risk management, and compliance with operational requirements
Establish and maintain organization-wide records management and retention systems, and grans tracking including contract templates, executed agreements, and reporting compliance requirements
Assist with operational risk management and continuity planning
Oversee logistics for international trainings, team retreat(s), board meeting(s), holiday reception, and Global Partner Forum, including: Produce and manage staff adherence to event timelines, Identify, secure, and manage contracts with venues, caterers, audiovisual vendors, and event partners, Develop and track event budgets, invoices, and expense reconciliation, Provide onsite event management: oversee set-up, manage vendors/staff/volunteers, troubleshoot, Conduct post-event follow-up, evaluations, and reporting