Director of Operations (Product, Engineering & Technical Solutions)
About The Position
The Director of Operations leads operations strategy for Alloy’s Product, Engineering, and Technical Solutions (PETS) organization, which represents two-thirds of the company. The role is part of Alloy’s senior leadership team, reports to the Chief Product & Operating Officer, and leads a team of Operations Managers and an Applied AI Engineer. The Director sets PETS priorities and accountability, develops measurement such as cost to serve by client segment, and turns operational insights into decisions for the executive team and board. The role reduces operational overhead through automation and tooling decisions, redesigns processes spanning triage, feature requests, delivery, launches, and product feedback, and runs PETS planning and communication cadences. It also owns PETS operating systems, including contracting, budget, and setup in partnership with IT, while developing a high-performing operations team. The position is based in New York and requires working from Alloy’s Union Square headquarters four days per week. Alloy’s local employees generally work onsite Tuesday through Thursday, with additional onsite attendance expected for Directors and above.
Requirements
- Experience leading operations for Product, Engineering, and/or Technical Solutions teams at a high-growth startup.
- A track record of setting strategy and priorities for an operations function and driving change through teams the candidate does not manage, through to adoption.
- Comfort challenging senior leaders, including the executive team.
- Experience building measurement from no baseline, such as cost to serve, capacity or effort models, or unit economics for solutions and engineering teams, and using it to change real decisions.
- Fluency in how engineering teams work and the ability to engage credibly with Engineering leaders on SDLC, triage, and process; former engineering experience is not required.
- Experience leading and developing a high-performing team, with investment in each person's career growth.
- Based in New York and able to work from the Union Square headquarters four days a week.
Nice To Haves
- Experience leading build-versus-buy decisions on automation or internal tooling and partnering on the build when appropriate.
- Experience redesigning an operating cadence, including ending one that was not creating value.
- Experience preparing points of view and materials for executives and a board.
Responsibilities
- Set the operations strategy for Product, Engineering, and Technical Solutions, determine priorities, and hold the organization accountable for delivery.
- Build measurement of effort across PETS, beginning with cost to serve by client segment, and translate it into decisions and points of view for the executive team and board.
- Reduce the overhead of running PETS and set automation goals and build-versus-buy decisions for relevant tooling.
- Redesign processes such as triage, feature requests, delivery, launches, and product feedback loops to improve client satisfaction and reduce internal overhead.
- Run and evaluate PETS operating cadences, including quarterly roadmap planning, annual planning, and All Hands.
- Own PETS operating systems, including contracting, budget, and setup, in partnership with IT.
- Lead, coach, and develop a team of Operations Managers and an Applied AI Engineer.
Benefits
- Unlimited PTO and flexible work policy.
- Employee stock options.
- Medical, dental, and vision plans with an HSA and monthly employer contribution, plus FSA options.
- 401(k) with a 100% match up to 4% of annual employee compensation.
- 16 weeks of paid parental leave for eligible new parents.
- Home office stipend for new employees.
- Annual learning and development stipend.
- Well-being benefits, including access to ClassPass, OneMedical, UrbanSitter, and Spring Health.
- Hybrid work environment, with catered lunches and employee-organized cultural events for local employees.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
