Director, Operations- Psychology

UPMC•Pittsburgh, PA

6d•Onsite

About The Position

University of Pittsburgh Physicians is hiring a full-time Director of Operations for the Department of Psychology at Western Psych. The position is on-site, with the possibility of some work-from-home days based on departmental needs, and follows Monday–Friday daylight hours. The Director manages day-to-day operations and sets priorities, goals, and objectives for assigned areas. The role oversees financial and operational performance, revenue cycle processes, quality and patient satisfaction initiatives, staffing and human resources functions, contracts, purchasing, facilities, and compliance. The Director works with administrators, managers, division chiefs, faculty, physicians, staff, vendors, and support departments to improve service, cost, quality, and operational outcomes. The position may also support an accredited fellowship program and liaise with the GME department. A bachelor’s degree in a related field with five years of experience, or specified combinations of relevant graduate education, fellowship/FMR program completion, and experience, are required. Advanced knowledge of applicable laws and knowledge of revenue cycle, physician billing, and contracts are preferred. Act 34 clearance is required.

Requirements

Bachelor’s degree in Health Care Administration, Business Administration, Finance, Accounting, or a related field, plus five years of experience; or a bachelor’s degree in one of these fields, FMR Program graduate status, and three years of experience; or a relevant master’s degree and three years of experience; or a relevant master’s degree, Fellowship Program graduate status, and three years of experience.
Act 34 clearance.

Nice To Haves

Advanced knowledge of applicable federal, state, and local laws as they pertain to physician business-unit management.
Knowledge of revenue cycle, physician billing, and contracts.

Responsibilities

Supervise coding and charge-entry staff, where applicable, and work with staff to improve revenue processes and address insurance coverage and reimbursement issues.
Promote a culture of service excellence and satisfaction for internal and external customers, patients, and staff.
Serve on assigned committees and lead, oversee, and direct special projects.
Implement, monitor, and evaluate quality initiatives; oversee patient access and satisfaction efforts; and support continuity of care and timely communication with patients and referring physicians.
Assist managers and division chiefs in developing and implementing action plans to improve service levels and customer experience.
Develop operating and capital budgets for the business unit (BU), ensure budget goals are met, assist with budget oversight, and maintain financial records and reports to monitor performance.
Manage the charge-lag process to ensure professional fees are entered into EPIC within established timeframes; develop reimbursement strategies and communicate reimbursement and coding changes while ensuring regulatory compliance.
Manage BU human resources functions, including recruitment, performance evaluations, and corrective action; mentor office managers and staff.
Create and implement business and program development plans that support BU and hospital strategic initiatives; assist faculty and coach staff in establishing and achieving programmatic goals.
Oversee BU contracts and lease agreements; support clinical purchasing and coordinate with Facilities, Materials Management, and vendors to obtain cost-effective, high-quality products and supplies.
Consult with physicians on strategic business opportunities and outreach sites; assist with community practice openings, market strategies, growth opportunities, and oversight of outpatient office quality and efficiency.
Ensure compliance with UPMC policies and procedures and applicable regulatory and accreditation requirements, including those of JCAHO, the Pennsylvania Department of Health, and Medicaid.
Work with clinical, administrative, and information services staff to identify cost and quality improvement opportunities through process and cost-of-care analysis and recommendations.
Coordinate EPIC activity and staff training as required; create reports, including physician productivity reports, and conduct quarterly physician productivity meetings.
Assist in establishing and implementing BU policies concerning licensure, registration, certification, risk management, clinical operations and compliance, and staff and patient safety; identify staff education needs and help meet educational requirements.
Manage daily operations and establish criteria for organization-wide priorities and selected initiatives.
Develop and maintain operational policies and procedures for departments and support areas.
Use internal and external replenishment systems and processes to affect product acquisition and assist with annual capital-request reviews.
Maintain organizational focus on quality initiatives and results through required performance-improvement projects.
Align goals and objectives for assigned areas and departments with the hospital’s mission, vision, and values.
Oversee new construction, renovation projects, and building utilization; assist the VPO in assessing existing needs and planning programs and services for the BU.
Monitor operating statistics and patterns to identify trends and changes across the BU.
Convey courtesy, respect, enthusiasm, and positive attitudes to patients, staff, medical staff, and visitors.
May assist with an accredited fellowship program to ensure compliance with training requirements and may act as a liaison with the GME department.