Director of Operations
Cambridge Real Estate Services•Portland, OR
•$110,000 - $130,000•Onsite
About The Position
The Director of Operations is a hands-on leader responsible for managing and improving the day-to-day operations. This role ensures properties run efficiently, teams are supported, and residents receive high-quality service. The Director of Operations translates strategic objectives into operational execution, with a strong focus on property performance, resident experience, regulatory compliance, and team effectiveness.
Requirements
- Bachelor’s degree or equivalent practical experience
- 5 - 8+ years of experience in property management
- Experience with affordable housing programs and development preferred
- Experience working in a smaller or fast-growing company environment preferred
- Proven ability to manage multiple priorities and wear multiple hats
- Potential travel required
- Exceptional leadership, communication, and interpersonal skills
- Strategic thinker with strong execution and problem‑solving abilities
- Data‑driven decision‑maker
- Change management expertise and ability to lead through growth or transformation
- High integrity, sound judgment, and strong organizational awareness
- Pre-employment background screening
- Drug Screening
Nice To Haves
- Experience with affordable housing programs and development
- Experience working in a smaller or fast-growing company environment
Responsibilities
- Oversee daily operations across residential property management functions, including leasing, maintenance, resident services, compliance, and regional operations
- Ensure consistent operational standards, policies, and procedures across all states and property portfolios
- Drive operational excellence to maximize property performance, occupancy, and resident satisfaction
- Partner with Executive Management to implement company strategy and long‑term business plans
- Lead cross‑functional initiatives to improve efficiency, technology adoption, and service delivery
- Help build and refine systems, workflows, and tools to support growth
- Support acquisitions, transitions, and integration of new properties or markets
- Lead, mentor, and develop senior management and operational teams.
- Build a strong performance culture focused on accountability, collaboration, and continuous improvement
- Ensure appropriate staffing, succession planning, and leadership development
- Collaborate with the CFO on budgeting, forecasting, and resource allocation
- Ensure operational activities align with financial targets and cost controls
- Improve operational margins through efficiency and optimization initiatives
- Ensure compliance with applicable laws, regulations, insurance, and internal policies
- Address risks or issues quickly and proactively
- Maintain organized and audit-ready operations
- Ensure exceptional service delivery and customer experience across operations
- Act as a senior representative of the organization with partners, vendors, and stakeholders
- Support negotiations and service quality oversight
Benefits
- Competitive wages
- Incentive bonuses
- Medical insurance
- HSA employer-contribution to employees’ accounts of $4,400
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability insurance
- Paid time off
- Paid holidays
- Floating holidays
- Tuition reimbursement
- Company events
- 401k plan with a 100% match up to a 10% contribution
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What This Job Offers
Job Type
Full-time
Career Level
Director
