Director of Operations | First Financial Center

ASM Global•Cincinnati, OH

23h•Onsite

About The Position

The Director of Operations provides strategic leadership and oversight for all operational functions across the First Financial Center. This role is responsible for ensuring seamless event execution, operational excellence, and alignment with ownership and organizational objectives. The Director of Operations leads cross-functional teams including engineering, exhibitor services, security, IT and facility operations, while driving process improvements, financial performance, and an exceptional guest and client experience.

Requirements

Bachelor’s degree in Facility Management, Engineering, Business Administration, or related field preferred.
7–10+ years of progressive experience in venue, facility, or event operations within arenas, convention centers, amphitheaters, or similar environments.
3–5+ years of leadership experience managing cross-functional teams.
Experience overseeing large-scale live events, including conventions, tradeshows, and multi-day programs.
Equivalent combination of education and experience will be considered.
Excellent organizational skills.
Ability to prioritize and manage multiple projects simultaneously.
Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.
Ability to effectively supervise staff.
Professional presentation, appearance, and work ethics.
Knowledge of Microsoft Office, including Excel, Momentus and workorder platforms
Ability to work with limited supervision and as a team member.
Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.

Responsibilities

Directs and oversees all aspects of venue operations, including Engineering, Building & Grounds, Exhibitor Services, IT, Public Safety and Security, Set-Up and Housekeeping.
Coordinate operational activities with internal departments, clients, and third-party vendors to ensure facility readiness and successful execution of all events.
Establishes and maintains operational standards, policies and procedures and a preventive maintenance program to ensure consistency, efficiency, and compliance.
Oversee the maintenance and integrity of the physical plant, including all systems, equipment, and infrastructure.
Leads the development and execution of annual operating and capital budgets, including long-term planning for repairs and improvements.
Drives a culture of safety, ensuring compliance with all applicable laws, codes, and regulations, including OSHA and fire/life safety standards.
Partners with the Assistant General Manager and leadership group on operational strategy, capital planning, and long-term venue performance.
Monitors key performance indicators (KPIs) related to operations, event execution, and guest experience, implementing continuous improvement initiatives.
Lead and oversee sustainability initiatives across facility operations including waste reduction, energy efficiency and sustainable event practices.
Work with Legends Global impACTs program to track sustainability efforts and identify new areas of opportunity.
Supports large-scale events including conventions, concerts, and outdoor programming, ensuring operational scalability across varying event types.
Carries out supervisory responsibilities in accordance with Legends Global’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.