Director of Operations
About The Position
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manages the front-line supervisors at property to ensure that the operation of the building is running to the expectation and standards of the client and KWPMC. Ensures standards for product quality, equipment, and operator performance are maintained and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to the property. Develops, monitors, and reports on operating costs within functional areas. Alerts management of cost and labor over run. Makes recommendations and implements solutions to problems related to same. Advises General Manager on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensures supervisors are adhering to company policy and administering practices in fair and equitable manner. Manages budget and controls expenses effectively. Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate. Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.
Requirements
- Bachelor’s degree (BS/BA) in business administration, Hospitality, or related field is a strong plus.
- 5 or more years of experience in a related position with experience at a Luxury Hotel of 5-Star Quality
- 3+ years working in a Director level role is a strong plus. (Must have this amount of Operational Leadership experience as a manager or higher)
- Must have some sort of formalized Hospitality Training from a 5-Star Hotel or similar Luxury Condo that has gone through Hospitality Training certification.
- Knowledge of human resources laws and regulations, and employee relations skills.
- Expert knowledge with computer programs; MS Office Suite
Responsibilities
- Manages the front-line supervisors at property to ensure that the operation of the building is running to the expectation and standards of the client and KWPMC.
- Ensures standards for product quality, equipment, and operator performance are maintained and that cost-effective technology is used to maximize production.
- Ensures fixed assets are preserved.
- Initiates recommendations on purchases of new equipment and improvements to the property.
- Develops, monitors, and reports on operating costs within functional areas.
- Alerts management of cost and labor over run. Makes recommendations and implements solutions to problems related to same.
- Advises General Manager on labor issues including safety, security, employee relations, scheduling, training, grievances, etc.
- Ensures supervisors are adhering to company policy and administering practices in fair and equitable manner.
- Manages budget and controls expenses effectively.
- Hires, trains, develops and appraises staff effectively.
- Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate.
- Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
