Director of Operations

NEW Health • Chewelah, WA

11d

About The Position

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington’s leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services. NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training with a goal to retain rural youth. For providers, this means you will be surrounded by a well-trained support team so you can focus on treating your patients. Loan Repayment Opportunities NEW Health is a non-profit federally qualified health center (FQHC). NEW Health is a member of the National Health Service Corps (NHSC) scholarships and loan repayment program. We are an NHSC approved site with a Primary Care HPSA Score of 17, a Dental HPSA Score of 20, and a Mental Health HPSA Score of 20. Additionally, NEW Health licensed health professionals are eligible to apply for the Washington State Health Professional Loan Repayment Program. Purpose of Job: Promote health and wellness within our communities by providing leadership that aligns with NEW Health’s mission and values for clinics, departments, and programs through the following:

Requirements

• Bachelor’s degree in Business of Healthcare Administration or equivalent experience preferred.
• Three years of experience in operations and three years supervisory experience required.
• Computer skills required.
• Excellent oral and written communication skills, time management and multi-tasking skills required.
• Attention to detail skills required.
• Ability to maintain high level of confidentiality required.

Nice To Haves

• Previous experience in a community health care setting preferred.

Responsibilities

• Oversee day-to-day operations at clinic sites to ensure business is conducted efficiently and effectively.
• Communicates and explains new objectives, policies, and procedures to Clinic Operations Managers and meets with staff as necessary to support changes.
• Monitors clinic inventory management, workflow processes, production, schedules, and staffing to ensure operational continuity, efficiency, and productivity.
• Creates, implements, and monitors key performance indicators (KPIs) related to clinical operations to measure organization efficiency and effectiveness.
• Directs process improvement activities to improve clinic operations and collaborate with other departments as necessary
• Collaborate with Clinic Operations Managers to create and maintain clinic budgets to achieve financial goals.
• Provides mentorship to Clinic Operations Managers and provides appropriate training and coaching to develop future leaders
• Monitors and works to improve the patient experience and satisfaction.
• Supervises Facilities Manager and maintenance department.
• Ensures all organizational activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
• Supports safety committee to design and implement operational incident response policies, procedures, and workflows.
• Performs other duties as assigned.

Benefits

• Four weeks of paid time off plus nine paid holidays
• Medical and Vision insurance for you and your family is 100% paid for by NEW Health
• Health Savings Account and Flexible Spending Account options
• Free Life Flight membership for your family
• 401(k) plan with matching contribution
• Continuing Professional Education, license, and tuition reimbursement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees