Director of Operations

Premier Systems•Bozeman, MT

2d•Onsite

About The Position

Premier Systems is an established HVAC company serving Bozeman and the surrounding communities. Over the past decade, we’ve built a strong reputation for hassle-free solutions, quality workmanship, and a culture built on accountability and growth. We are seeking a Director of Operations to lead daily execution, drive performance, and ensure operational excellence across the business. This is a key leadership role responsible for owning day-to-day execution and company performance. You will work directly with ownership to translate vision into action, lead team performance, and ensure the business runs efficiently and profitably. This role oversees core operational functions, including: Service (Residential & Light Commercial), AOR (Add-On/Replacement), Indoor Air Quality (IAQ), Select New Construction Projects, and Sales performance and execution across all departments.

Requirements

5–10+ years leadership experience in the trades (HVAC, plumbing, electrical, or construction)
Proven ability to own performance and deliver measurable results tied to revenue and profitability
Experience overseeing scheduling, team productivity, and revenue generation in a service-based business
Strong financial awareness, with experience impacting revenue, margins, and operational efficiency
Decisive, respected, and fair leader with a track record of execution
Highly organized, action-oriented, and comfortable making decisions quickly
Strong communication and computer skills
Valid Driver’s License with acceptable driving record
Ability to pass a criminal background check

Nice To Haves

HVAC experience strongly preferred
Experience leading or influencing sales teams and revenue performance
Working knowledge of service operations, job flow, and field team coordination
Familiarity with ServiceTitan or similar field service software is a plus
Bachelor’s degree in Business, Management, or Construction Management (preferred, not required)

Responsibilities

Take full ownership of daily, weekly, and monthly revenue targets
Ensure the board is full, teams are productive, and opportunities are being converted
Drive consistent performance across operations and sales
Maintain scheduling efficiency and team productivity
Ensure follow-up on unsold estimates and open opportunities
Monitor key metrics and take action quickly when performance is off track
Hold team members and leaders accountable to expectations, scorecards, and results
Reinforce strong sales and service behaviors across the team
Address performance issues quickly and directly
Ensure jobs move efficiently from sale to completion
Identify and remove bottlenecks in both operations and sales processes
Improve coordination across departments
Drive efficiency and cost awareness across operations
Partner with ownership to maintain strong margins and cash flow
Align execution with company financial goals
Translate ownership’s direction into daily priorities and actions
Keep the organization focused, aligned, and moving forward