Plaintiff Personal Injury Director of Operations (Miami, Lakes Florida)
About The Position
The Director of Operations is a senior operational leader responsible for driving performance, operational excellence, and continuous improvement across the firm's Senior Case Management (Production), Medical Management, and Reductions Departments. This leader will oversee multiple department managers and large cross-functional teams while ensuring operational consistency, accountability, and achievement of key business objectives. The ideal candidate has extensive leadership experience within a Plaintiff Personal Injury law firm, possesses a strong operational mindset, and has a proven history of improving productivity through KPI management, process optimization, and people development. This is a 100% onsite leadership role based in Miami Lakes, Florida.
Requirements
- Law firm experience required (personal injury strongly preferred), with direct exposure to core case operations, including intake, case management, medical management, or settlements/reductions
- On-site availability required: Monday–Friday, 9:00 AM – 5:30 PM at our Miami Lakes office
- 7+ years of operations or performance-driven leadership experience in a high-volume, service-based environment
- Proven experience managing large, multi-layered teams, including 50+ indirect reports and 5+ direct reports
- Demonstrated success using KPIs and data to drive performance, productivity, and accountability across teams
- Strong leadership and coaching capabilities, with a track record of improving manager and team performance
- Highly analytical, with the ability to identify trends, diagnose operational gaps, and implement data-driven solutions
- Hands-on, execution-focused leadership style with a bias toward action and continuous improvement
- Experience in high-volume, case-based or client service operations
Responsibilities
- Lead the daily operations of the Senior Case Management, Medical Management, and Reductions departments.
- Develop, coach, and mentor department managers and supervisors.
- Build a culture of accountability, urgency, collaboration, and continuous improvement.
- Ensure operational consistency across departments.
- Establish, monitor, and improve departmental KPIs.
- Analyze operational dashboards to identify trends and performance gaps.
- Hold managers accountable for productivity, quality, turnaround times, and client satisfaction.
- Develop corrective action plans to improve performance.
- Identify workflow inefficiencies and operational bottlenecks.
- Implement scalable operational improvements.
- Standardize processes and reinforce compliance with SOPs.
- Partner with leadership on automation and technology initiatives.
- Improve operational efficiency while maintaining service quality.
- Drive reductions in backlog and case aging.
- Improve turnaround times across departments.
- Support budgeting, workforce planning, and resource allocation.
- Utilize operational data to support executive decision-making.
- Partner with Executive Leadership on strategic initiatives.
- Collaborate with department leaders to improve client experience.
- Develop future leaders through coaching and succession planning.
- Foster collaboration across Intake, Case Management, Medical Management, Reductions, Litigation, and Operations.
Benefits
- Paid Time Off (accrues 4.62 hours per pay period for a total of three weeks per year)
- Health insurance (firm covers 40-65% of employee premium, options for national coverage and free mental health services)
- Dental plans (with unlimited coverage)
- Vision plans
- Short-term Disability benefits (paid by the firm)
- Long-term Disability benefits (paid by the firm)
- 1X earnings life insurance coverage (paid by the firm)
- Firm paid accidental death and dismemberment benefit matching life insurance coverage
- Supplemental insurance options (Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance)
- 401(K) plan with firm match (100% of first 3% and 50% on next 2% after one year of service, immediate vesting)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
