Director of Operations - Northern Chicago/Wisconsin
About The Position
The Director of Operations (DO) will serve as the market leader for approximately 8-10 Operating Company restaurants within a division. Reporting to a Regional Vice President of Operations, the Director of Operations ensures that restaurant leadership teams within the market execute at an optimal level in order to drive profitable Same-Restaurant-Sales and Guest Count growth. The Director of Operations will ensure 100% compliance to the Operating Company’s HR, Finance, and other functional standards and processes. Additional emphasis will be placed on coaching and developing General Managers, coaching and developing high-potential Restaurant Managers, and contributing to the identification, development, retention, and promotion of high-potential, diverse talent within a market.
Requirements
- Experience leading a team of Restaurant Managers and creating accountability for performance including increased sales, high levels of guest and employee satisfaction, and consistent compliance of standards.
- Experience in supporting new restaurant growth and coaching new restaurant management teams.
- Able to execute business plans for profitable Guest Count and Same-Restaurant-Sales growth within a market.
- Able to deliver Operations Excellence.
- Able and willing to hold crucial conversations with leadership teams about guest service and employee experiences.
- Demonstrated skill at coaching and providing feedback to developing leaders.
- Able to monitor trends and make adjustments to operations as require.
- Demonstrated strength in identifying and developing high potential leaders and building a diverse bench to support business growth.
- Successful operation of a high volume unit that operates with operational excellence and high levels of guest and employee satisfaction.
- Multi-unit operational skills at the restaurant level.
- Demonstrated strength in identifying and building a diverse team; and coaching and developing managers.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Serve as the market leader for approximately 8-10 Operating Company restaurants within a division.
- Ensure restaurant leadership teams within the market execute at an optimal level to drive profitable Same-Restaurant-Sales and Guest Count growth.
- Ensure 100% compliance to the Operating Company’s HR, Finance, and other functional standards and processes.
- Coach and develop General Managers.
- Coach and develop high-potential Restaurant Managers.
- Contribute to the identification, development, retention, and promotion of high-potential, diverse talent within a market.
- Create accountability for performance including increased sales, high levels of guest and employee satisfaction, and consistent compliance of standards.
- Support new restaurant growth and coach new restaurant management teams.
- Execute business plans for profitable Guest Count and Same-Restaurant-Sales growth within a market.
- Deliver Operations Excellence.
- Hold crucial conversations with leadership teams about guest service and employee experiences.
- Monitor trends and make adjustments to operations as required.
- Identify and develop high potential leaders and build a diverse bench to support business growth.
- Identify and build a diverse team; and coach and develop managers.
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What This Job Offers
Job Type
Full-time
Career Level
Director
