Director, Specialty Operations - Cardiovascular Services

5000 Wellstar Medical Group, LLC•Marietta, GA

41d

About The Position

The Director of Operations provides strategic, operational, financial, and administrative leadership for a division of ambulatory physician practices across Wellstar Medical Group. As the administrative leader in a dyad leadership model, the Director partners with physician leadership to drive clinical, operational, and financial performance and advance divisional and organizational goals. The Director is accountable for assigned practices’ overall performance, including patient access, quality outcomes, patient and provider experience, employee engagement, operational excellence, and financial stewardship. The role leads and develops Managers of Regional Operations, RN Managers, and other operational leaders to support consistent execution of strategic priorities and operational standards. Working with physicians, advanced practice providers, hospital and service-line leaders, nursing, and system stakeholders, the Director leads growth initiatives, operational improvement, and care-delivery strategies. The position reports to the Vice President of Operations for the respective division.

Requirements

Master’s degree in Business Administration, Management, or a related field; eight additional years of relevant work experience and/or specialized training may be used in lieu of the minimum education requirement.
At least five years of healthcare management experience; practice-setting experience preferred.
Alternatively, eight years of progressive healthcare management experience may substitute for a master’s degree.
Excellent verbal and written communication and presentation skills.
Knowledge of financial analysis, strategic planning, operations, human resources, and information systems.
Ability to collect, analyze, and apply data and other relevant information to develop short- and long-term practice goals and budget needs.
Ability to work independently and motivate and develop staff.
Ability to work closely with physicians, other providers, and Wellstar Administration to establish and meet short- and long-term strategic practice goals.
Ability to proactively identify and recommend opportunities to enhance practice services and revenue.
Demonstrated excellent leadership and customer service skills.

Nice To Haves

CHE or FACHE certification in healthcare leadership.
Healthcare management experience in a practice setting.

Responsibilities

Provide strategic, operational, and administrative leadership for a division of ambulatory physician practices across Wellstar Medical Group.
Partner with physician leadership in a dyad model and share accountability for clinical, operational, financial, quality, and growth outcomes.
Establish and execute divisional goals, operational strategies, and performance expectations aligned with Medical Group and Health System priorities.
Lead Managers of Regional Operations, Regional RN Managers, and other operational leaders to ensure consistent execution of organizational initiatives and standards.
Drive operational excellence through standardization, accountability, performance management, and continuous improvement.
Act as a liaison among physicians, providers, hospital leadership, service lines, and Medical Group administration.
Improve patient access, capacity management, provider productivity, scheduling effectiveness, and operational efficiency.
Identify and implement opportunities for practice growth, provider integration, service expansion, and market development.
Partner with physician, service-line, and hospital leadership to optimize care delivery and support strategic growth initiatives.
Oversee implementation of new providers, programs, locations, and operational workflows.
Use data and performance metrics to guide operational decisions and achieve targeted outcomes.
Manage divisional financial performance, including operating budgets, capital planning, productivity, and resource utilization.
Monitor financial, operational, and workforce indicators and develop action plans to address opportunities and risks.
Collaborate with Finance, Revenue Cycle, and Human Resources leaders to optimize operational and financial performance.
Deploy resources effectively to support growth, patient access, and organizational goals; apply business and financial principles to divisional planning.
Partner with physician leaders, RN Managers, and clinical teams to advance quality, safety, patient outcomes, and evidence-based care.
Monitor and improve patient experience, access, quality, and operational performance metrics.
Lead performance-improvement initiatives that enhance service excellence, efficiency, and patient-centered care.
Promote care coordination across ambulatory, acute, and post-acute settings and provide operational support for clinical quality initiatives.
Coach, mentor, and manage the performance of operational leaders.
Build a culture of accountability, engagement, trust, collaboration, and continuous improvement.
Support talent acquisition, succession planning, leadership development, and retention across the division.
Partner with physician leadership to foster provider engagement and a positive practice culture.
Support employee engagement, professional growth, and high-performing teams.
Ensure compliance with organizational policies, accreditation standards, regulatory requirements, and reimbursement guidelines.
Maintain operational integrity, mitigate risk, and adhere to quality and safety standards.
Support clinical and operational leaders in maintaining a compliant, safe, high-performing practice environment.
Oversee corrective actions related to compliance, audit findings, and operational risks.
Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.