Multi-Specialty Director of Operations

Mercy Medical Center • Baltimore, MD

7d

About The Position

The Multi-Specialty Director of Operations provides leadership, direction, and oversight consistent with Mercy Medical Center’s mission, core values, and industry-standard business practices. The Director manages the financial, business, and clinical operations of the site and primary care practice, including budget development, policy and procedure implementation, workflow efficiency, revenue management, and charge capture. The role identifies revenue opportunities and supports physician relationships, practice development, expansion, and overall site enhancement.

Working closely with physicians, staff, the Site Medical Director, the Vice President, and other senior management, the Director oversees day-to-day practice activities and advances corporate initiatives, strategic plans, and organizational goals. The position also oversees physician transitions into the practice, supports recruitment and contracting, addresses physician and employee relations, and ensures compliance with corporate policies, procedures, and applicable NCQA standards.

Requirements

• Bachelor of Science degree in Healthcare, Finance, or Strategic Management; 10 years of progressively increasing management experience may replace the education requirement.
• 5–7 years of progressively increasing management responsibility in physician practice administration, healthcare administration, or a related field.
• Proven track record of driving strategic program expansion.
• Skills in physician and staff relationship building.
• Skills in physician recruitment and contracting.
• Excellent computer skills, including Excel, Outlook, practice management software, financial management applications, and related applications.
• Ability to develop and interpret complex financial documents, including profit and loss statements, budgets, and related reports.
• Human resources management skills.
• Business planning and development skills.
• Strong interpersonal skills.
• Ability to be detail-oriented while remaining focused on broader goals and targets.

Nice To Haves

• Master’s degree in Healthcare Administration.

Responsibilities

• Provide leadership, direction, and oversight for site and primary care practice operations.
• Prepare budgets, monitor financial performance, and develop financial projections for revenue opportunities, projects, and organizational decision support.
• Oversee daily business and clinical operations, including policy and procedure development, workflow efficiency, revenue management, and charge capture.
• Identify and develop revenue opportunities, physician relationships, practice building, expansion, and site enhancements.
• Oversee the transition of new physicians into the practice, including contract implementation, practice setup, and compliance with contractual obligations.
• Assist with physician recruitment and development of physician employment agreements.
• Implement corporate initiatives, strategic plans, and key business initiatives related to areas of responsibility.
• Chair and lead department meetings, develop agendas, set priorities, and drive completion of action items.
• Communicate organizational goals, business issues, and initiative priorities to direct reports.
• Ensure compliance with corporate policies, procedures, and NCQA standards within areas of responsibility.
• Identify physician and employee relations issues and develop plans to address them.
• Participate in team projects, corporate initiatives, and community events.
• Complete performance appraisals and competency assessments on time and ensure direct reports complete appraisals, as applicable.
• Perform other duties as assigned.

Benefits

• Competitive health, prescription, vision, and dental benefits and wellness credit for eligible employees.
• 403(b) retirement plan with company match and catch-up provision.
• Paid time off and company-paid holidays.
• Tuition reimbursement.
• Mental health resources and employee wellness opportunities through the Employee Assistance Program.
• Employer-paid short- and long-term disability benefits for eligible employees.
• Voluntary benefits.
• Discounts on auto and home insurance and Verizon plans.
• Mercy Rewards & Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director