Director of Operations

Arlo Williamsburg•Brooklyn, NY

8d•$120,000 - $130,000•Onsite

About The Position

Arlo Hotels, an independent lifestyle hotel, is actively seeking a dynamic Director of Operations. This position is responsible for effectively leading the day-to-day operations of the hotel and its team members. The Director of Operations will assist the General Manager in budgeting, planning, organizing, and directing all hotel services, including front-of-house and back-of-house operations. Arlo Hotels strives to create a sense of awe that leaves those they touch wanting more.

Requirements

A minimum of 3-5 years of previous Director of Rooms, Director of Operations, and/or Assistant General Manager experience in a hotel environment.
Intensive direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention, and/or Engineering and/or Food & Beverage.
Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction.
Previous experience managing third-party or leased space arrangements such as food & beverage, valet, or security.
Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses.
Proven ability to communicate professionally and tactfully in all interactions with guests and employees.
Fire Safety Director license (must obtain up to 6-9 months after employment commences).

Nice To Haves

Excellent communication and leadership skills.
Strong, creative problem-solving abilities.
Proactive, self-starter who can work well independently and as part of a team.
Comfortable being a change agent and creating a welcoming environment.
Confident with the ability to think clearly on your feet and under pressure.
Ability to negotiate and create win-win situations.

Responsibilities

Lead the day-to-day operations of the hotel and its team members.
Assist the General Manager in budgeting, planning, organizing, and directing all hotel services.
Oversee and direct daily operations for Front Office, Maintenance, Housekeeping, and Security departments.
Coordinate daily with F&B Managers to ensure seamless, thoughtful, and excellent service.
Direct, implement, and maintain a service and management philosophy that serves as a standard for department heads and staff.
Design and implement training for departments to continuously exceed service and operational standards.
Develop and implement strategies to ensure seamless service delivery while maximizing revenue and managing costs.
Assist the General Manager in budget development and be responsible for maintaining targeted goals within the budget.
Develop and direct the performance of departmental managers and supervisors.
Maintain the Arlo Team Member Culture through engagement, training, and development.
Assist in leading Safety Committee initiatives and Security provisions.
Assist the General Manager in the protection and enhancement of all hotel assets through maintenance, security, housekeeping, and capital budgeting processes.
Create preventive maintenance programs for product consistency.
Ensure an updated safe work environment.
Build strong partnerships with internal customers and outside vendors.