Director of Operations
About The Position
The Director of Operations is responsible for overseeing operational performance across an assigned region consisting of multiple states and field teams. This role is accountable for driving visit growth, operational efficiency, scheduling optimization, participation performance, logistics coordination, and overall state-level financial and operational outcomes. The Director of Operations partners closely with Clinical, Outreach, Scheduling, Compliance, Recruiting, and Executive Leadership to ensure each market is operating efficiently while delivering a high-quality experience aligned with organizational standards and culture.
Requirements
- Bachelor’s degree preferred; equivalent operational leadership experience considered.
- 5+ years of multi-site operational leadership experience.
- Experience managing large geographic regions and cross-functional teams.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and leadership skills.
- Experience with healthcare, mobile operations, school-based programs, or multi-state operations preferred.
Responsibilities
- Lead operational performance across assigned states within the region.
- Drive accountability for overall state performance including visit growth, participation, operational efficiency, and margin improvement.
- Monitor and evaluate regional KPIs and develop action plans to address underperforming markets.
- Ensure alignment between operational goals, staffing capacity, and scheduling execution.
- Oversee scheduling strategy and execution across assigned states.
- Monitor provider utilization, team capacity, and daily productivity to maximize visit opportunities.
- Collaborate with Scheduling and Outreach teams to minimize scheduling gaps.
- Analyze reschedules, revisit opportunities, and route optimization to improve overall production.
- Monitor staffing Models and scheduling costs by evaluating scope of practice regulations within each state and aligning team composition.
- Proactively identify and address overstaffing and understaffing situations to improve visit margins and operational efficiency.
- Ensure teams are properly staffed, equipped, and positioned to support operational demand.
- Identify opportunities to improve operational efficiencies and reduce unnecessary costs.
- Support contingency planning related to staffing shortages, weather disruptions, and operational challenges.
- Monitor participation trends and school-level performance across the region.
- Partner with Outreach teams to support participation growth strategies.
- Analyze school retention, visit performance, and enrollment trends.
- Develop action plans for underperforming schools, districts, or markets.
- Support relationship management efforts with key district and school partners as needed.
- Own operational contribution margin performance within assigned states.
- Monitor visit margins, staffing costs, and productivity metrics.
- Identify operational opportunities to improve profitability while maintaining quality and service standards.
- Collaborate with Finance and Executive Leadership on forecasting, budgeting, and operational planning.
- Assist with rollout and operational execution of strategic initiatives across the region.
Benefits
- Competitive Compensation
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What This Job Offers
Job Type
Full-time
Career Level
Director
