Director of Operations
About The Position
USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in communities that are undergoing comprehensive physical revitalization. Founded in 1978, USI is a leader in community development, supporting about 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered. The Director of Operations will develop and direct strategies to ensure family stability and success, fostering effective relationships with clients and community partners. This role oversees neighborhood transformation initiatives in USI communities, encompassing workforce, housing stability, health, education, and equity. The Director will implement programs and activities aimed at introducing innovative human capital building initiatives to distressed urban neighborhoods, enhancing the self-sufficiency of low-income residents.
Requirements
- Master’s degree in Social Work, Urban Affairs, Urban Planning, Public Administration, or related field.
- At least five years of progressive experience in the nonprofit or human services sector, managing projects, partnerships, contracts, and supervising teams.
- Excellent oral and written communication skills; effective with diverse stakeholders, from residents to executives. Must provide a persuasive writing sample.
- Ability to set vision, lead, and empower teams, and facilitate group processes.
- Skilled in analyzing and interpreting socioeconomic data for resident-driven, data-driven program design.
- Strong adaptive skills; excels in fast-paced, diverse environments.
- Passion for community building and ability to inspire others.
- Experience in community organizing and board development.
- Ability to maintain confidentiality.
- Flexibility to attend evening and weekend events; occasional travel required.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, desktop publishing) and real-time client tracking databases.
Responsibilities
- Implement a results-oriented Action Plan for programs and services across USI communities, based on needs assessment and evidence-based practices.
- Supervise and lead site leadership staff, including Project Managers and senior case managers, in program implementation.
- Track and report program outcomes, ensuring compliance with grant guidelines and achieving program objectives.
- Collaborate with local businesses, educational institutions, and philanthropic communities to support human capital outcomes.
- Establish and maintain relationships with key partners, public agencies, funders, and service providers.
- Lead capacity-building activities to enhance local partners' ability to serve Memphis housing communities.
- Support resource development by identifying partnerships and funding opportunities and assist with grant writing.
- Manage project contracts and budgets, and report expenditures to the Manager of Finance.
- Provide support to Executive Team members on additional projects as assigned.
- Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
- Offering consultation services in financial management and goal-setting.
- Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
- Supporting and promoting the development of the USI CDFI client base.
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What This Job Offers
Job Type
Full-time
Career Level
Director
