Director/Operations

FiOptix•Livonia, MI

25d•$100,000 - $130,000

About The Position

The Director of Operations oversees all aspects of an assigned market, including daily operations, safety, staffing, customer satisfaction, and profitability. The role directs market projects, monitors financial and operational performance, manages the budget, and maintains customer and subcontractor relationships. It promotes a safe work environment, resolves escalated customer concerns, and oversees project and vendor management from selection and contracting through closeout and retainage release. The Director determines staffing needs and ensures training is addressed, oversees facilities, warehouses, fleets, vehicles, equipment, and tools, and implements procedures to improve operating efficiency. The role also develops market growth strategies with senior management and works with Shared Services to resolve operational issues. This position performs supervisory responsibilities, including assigning and directing work, hiring, training, evaluating performance, addressing employee concerns, and partnering with Human Resources on escalated matters.

Requirements

Bachelor’s degree in a relevant field from a four-year college or university.
Ten years of telecommunications and cable experience, including underground construction and utilities, aerial construction, multi-dwelling units (MDU), and planning and routing of utilities and fiber.
Five to seven years of management experience.
Experience managing large-scale projects.
Experience forecasting and budgeting.
Knowledge of industry safety standards and regulations.
Knowledge of highway traffic control standards.
Computer and Microsoft Office proficiency.
Knowledge of utility depths and placement.
Ability to read and interpret design prints.
Ability to understand and audit network drawings, route maps, and scopes of work, and interpret fiber test results.
Ability to use various customer systems.
Superior business and financial acumen and a strong customer orientation.
Highly organized and detail-oriented, with strong verbal and written communication skills.
Flexibility and ability to thrive in a fast-paced environment under tight deadlines.
Superior negotiation and conflict management skills.
Knowledge of employee management principles and ability to lead, train, teach, and motivate staff.
Must pass pre-employment background and drug screening.
Must have a valid driver’s license and a driving record that meets Company requirements.
Ability to travel up to 50% of the time, including short-notice travel, with local or national travel depending on business needs.

Nice To Haves

Project Management Professional (PMP) designation.

Responsibilities

Direct all projects within the assigned market to meet or exceed customer expectations, quality standards, and expected margins.
Review financial and operational performance data to monitor and measure productivity and progress toward goals.
Prepare and manage the market budget.
Establish, manage, and maintain customer and subcontractor working relationships.
Promote a safety-first culture and enforce Company safety practices and procedures.
Resolve escalated customer inquiries and concerns.
Direct project and vendor management, including selection, contracts, negotiations, production tracking and reporting, project closeout, and retainage release.
Determine staffing requirements, monitor staff, and ensure training needs are addressed.
Oversee maintenance of the facility, warehouse, fleet, vehicles, equipment, and tools.
Plan and implement procedures and systems to maximize operating efficiency and develop strategies to improve operational inefficiencies.
Develop and execute market growth strategies in conjunction with senior management.
Liaise with Shared Services to resolve operational concerns or issues.
Plan, assign, and direct work; interview, hire, train, evaluate, reward, and discipline employees; address employee concerns; and partner with Human Resources on escalated employee matters.
Perform other duties as assigned.