Corporate Hotel Director of Operations

Mehr Consultancy • Tampa, FL

6h • Onsite

About The Position

The Director of Operations works directly with hotel General Managers to support and improve daily operations across the company’s hotels. The role helps ensure hotels follow company procedures, assists with operational needs, reviews payroll and housekeeping task boards, and monitors and responds to guest reviews on OTA platforms and Medallia. This is an in-person position with an advertised pay range of $60,000–$80,000.

Requirements

• Experience in a hotel front office role, such as Front Desk, Assistant General Manager, Sales, or General Manager.
• Strong communication and organization skills.
• Good attention to detail and time-management ability.
• Comfort using software tools such as Slack, Monday.com, Otelier, Opera PMS, Inn Flow, and logistics platforms.
• Proficiency in Microsoft Office and Google Drive.
• High school diploma or equivalent.
• Five or more years of hotel experience.

Nice To Haves

• Familiarity with IHG, Marriott, Wyndham, Hilton, Hyatt, Choice, or Best Western hotel brands.

Responsibilities

• Check in with hotel General Managers and assist as needed.
• Ensure each hotel follows company procedures.
• Help audit payroll.
• Review housekeeping task boards.
• Monitor and respond to guest reviews on OTA platforms and Medallia.
• Support daily operations and help improve performance across all hotels.

Benefits

• Employee discount
• Flexible schedule
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED