Director of Operations

McLean Bible Church•Arlington, VA

11h•Onsite

About The Position

The Director of Operations role supports a wide range of responsibilities and plays a key role in ensuring excellence, alignment, and efficiency across all aspects of MBC Arlington’s ministry operations.

Requirements

Must be a “people person” who enjoys working in a fast-paced team environment.
Must have demonstrated a gifting for organization and administration.
Must be passionate about details, accuracy, follow-through and excellence.
Must be able to manage and prioritize tasks for optimum efficiency.
Must possess excellent verbal and written communication skills.
Must be able to work well with others as an encouraging and supportive team member.
Must be able to be joyful and flexible in the midst of constant change.

Responsibilities

Serve as point of contact for issues related to the building
Request work orders to MBC Building Services as needed
Communicate with MBC Facilities Staff regarding custodian’s schedule changes or issues
Handle incoming mail/deliveries to the building
Ensure storage areas are tidy and organized well for ongoing use
Handle requests for building usage from members and outside groups
Order supplies for office as needed
Maintain supply of worship supplies: communion cups, snacks, response cards, new people packets, etc.
Handle receipts and monthly expense reports
Process reimbursements for church members as needed
Ensure timely payment of invoices
Ensure the website is accurate and up to date with the latest information
Work with Communications Team to request graphics for projects
Post on social media accounts, with input from Location Pastor
Utilize the MBC Help Desk to request event and class registrations
Purchase or order food and supplies for events/classes
Ensure the class and events are set up and cleaned up, with help from Serve Teams
Run reports in MP including registration lists, stats on membership, etc.
Input / update records in MP
Send group emails through MP (eNews, event participant info, etc.)
Facilitate a smooth connection to CGs from initial request to first visit
Communicate with leaders to maintain accurate rosters, and to see where groups have room to grow
Facilitate the coverage of CGs (stories/celebrations) in our communications channels
Ensuring that staff meetings minutes and agenda are communicated to relevant parties
Ensure that accurate meeting notes are taken and disseminated
Ensure that tasks are communicated to those responsible and that project are managed to completion
Serve as the primary staff contact for a Women’s Community.
Serve as an additional staff contact for Men’s Community.
Work with staff and Community Team leaders to ensure all our events / gatherings are welcoming for new guests and include a process for guest follow-up
Facilitate the coverage of Communities (stories/celebrations) in our communications channels
Keep an accurate list of open serving opportunities
Ensure the onboarding process for serve teams is smooth and effective across all teams
Facilitate the coverage of serve teams in our communications channels
Oversee the Welcome Teams strategy and leadership
Ensure the building aesthetic and vibe is positive and welcoming
Troubleshoot any issues that affect the Sunday experience
Ensure that new guests are contacted in a timely way following their first visit with us
Develop a team of Connectors to follow up with a personal touchpoint (email, call, invitation, etc.)
Route new guests to other staff as appropriate regarding discipleship/care/etc.
Serve as the point of contact for general inquiries
Be available to receive visitors to the building
Respond to questions that come in via email, website form, or phone calls