Director of Operations - (Residential Multi-Family Property Management)

Pratum Companies • Gaithersburg, MD

23d • $120,000 - $140,000 • Onsite

About The Position

The Director of Operations manages operations and maximizes the financial value of a diverse, multi-site portfolio of affordable residential apartment communities, including LIHTC and HUD Section 8 properties. The portfolio is primarily in the Washington, DC metro region, including Virginia, Maryland, and DC. The role is not work-from-home; the selected individual must be based in the region and travel regularly, typically daily and sometimes for multiple days, to support and oversee properties in the portfolio.

The Director is accountable for the owner’s, company’s, and region’s financial and operational goals. They lead on-site teams to maintain occupancy and revenue, uphold property standards for unit turns, maintenance, and grounds, support owner and resident satisfaction, and control expenses. The position is exempt and has an anticipated annual base salary of $120,000–$140,000, depending on relevant factors. It may also be eligible for discretionary or performance-based spot or annual bonuses. Full-time positions of 30 or more hours per week are eligible for two weeks of paid vacation, five days of sick leave, 11 paid holidays, and health and welfare benefits, as described on the company website.

Requirements

• At least 5 years of experience in affordable LIHTC and HUD Project-Based Section 8 multifamily property management.
• Successful experience with certifications, recertifications, REAC/NSPIRE inspections, and MORs.
• Successful experience managing a large portfolio as a Regional Property Manager, Senior Regional Property Manager, or higher, including leading supervisors who manage other team members.
• Working knowledge of property management, accounting, inspections, collections, evictions, and marketing.
• Willingness to travel extensively, typically daily and sometimes for multiple days, to properties in the assigned portfolio.
• Strong experience with Yardi and Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Understanding of financials, budgets, regulations, applicable affordable housing programs, and local and state statutes.
• Strong organizational, email communication, time-management, multitasking, and prioritization skills.
• Good customer service, courtesy, and communication skills with residents, clients, employees, and people at all levels.
• Ability to work with minimal supervision and direction.
• Strong leadership, management, and supervisory skills.
• Ability to work days, evenings, and weekends as needed.
• Ability to train and evaluate others, develop skills, and manage performance effectively.
• Strong resident-relations skills and ability to model conflict resolution and customer satisfaction.
• Valid, unrestricted driver’s license and reliable transportation to provide coverage and oversight for the assigned community portfolio.
• Exceptionally strong English communication skills, including the ability to read and interpret complex documents; respond effectively to sensitive inquiries and complaints verbally and in writing; and deliver persuasive presentations on complex or controversial topics.
• Ability to apply mathematical concepts including probability, statistical inference, budgeting, risk analysis, bidding, fractions, percentages, ratios, and proportions to practical situations and budget management.
• Ability to apply logical or scientific thinking to complex problems and use prior knowledge in new or unfamiliar situations.
• College degree is not required.

Nice To Haves

• Washington, DC Property Manager’s License.
• College degree.
• CPM, HCCP, COS, or equivalent certification.

Responsibilities

• Manage the overall operations of assigned properties.
• Review monthly financial reports, prepare owner reports, and attend asset management meetings.
• Respond to questions from owners, government agencies, financial institutions, auditors, accounting personnel, and staff.
• Hire, oversee, and evaluate staff; approve raises; counsel employees; and administer personnel decisions.
• Monitor compliance with federal, state, and local regulations and company policies and procedures.
• Review leases, rules and regulations, contracts, licenses, rent schedules, personnel files, and resident files.
• Review delinquency reports, bank deposits, equipment inventories, and inspections.
• Inspect properties and implement property standards.
• Supervise, train, and conduct staff meetings with Regional Property Managers, Community Managers, and other team members.
• Enforce staff safety standards and training.
• Follow up on all aspects of property management as needed.
• Prepare and implement budgets.
• Negotiate contracts on behalf of properties or the company, subject to approvals.
• Prepare for regulatory agency inspections.
• Perform other tasks, projects, duties, and responsibilities as assigned by management.

Benefits

• Two weeks of paid vacation for eligible full-time employees (30+ hours per week).
• Five days of sick leave for eligible full-time employees (30+ hours per week).
• 11 paid holidays for eligible full-time employees (30+ hours per week).
• Health and welfare benefits for eligible full-time employees (30+ hours per week).
• May be eligible for discretionary and/or performance-based spot or annual bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed