Director of Operations -Builder Role - High Growth Startup Environment
About The Position
We are building a home care agency from the ground up and are looking for a hands-on Operations Builder to help lead that effort. This is a roll-up-your-sleeves, figure-it-out, build-the-system-as-you-go leadership role in a fast-moving startup environment. You will help shape how the agency runs day-to-day, build systems where they don’t yet exist, and play a central role in scaling a growing home care business. This role may be particularly appealing to healthcare professionals who understand patient care and care transitions but are looking to move beyond direct clinical service into operations, leadership, and business growth. Individuals from therapy, rehabilitation, care coordination, discharge planning, healthcare staffing, and similar backgrounds often find themselves uniquely prepared for success in this role.
Requirements
- Thrives in ambiguity and fast change
- Likes solving problems more than following instructions
- Is energized by building something new
- Can stay calm and effective in a chaotic, high-demand environment
- Takes ownership instead of waiting for direction
- Communicates clearly and directly
- Cares deeply about quality care and client experience
- Strong operational instincts and a builder mindset
Nice To Haves
- Experience in home care or healthcare operations
Responsibilities
- Run and continuously improve daily agency operations
- Build structure around intake, scheduling, staffing, and service delivery
- Identify gaps in workflow and create solutions as the business grows
- Help design the operational backbone of a scaling home care agency
- Recruit, onboard, and develop caregivers
- Own scheduling and shift coverage in a dynamic, fast-changing environment
- Step into staffing gaps when needed to ensure clients are supported
- Address performance and accountability issues directly and fairly
- Support new client starts and ongoing care coordination
- Ensure families receive consistent, high-quality service
- Act quickly to resolve issues and maintain trust with clients and families
- Maintain compliance with Oklahoma non-medical home care requirements
- Build and maintain accurate documentation systems
- Support audits, reviews, and internal quality checks
- Build relationships with referral partners (hospitals, case managers, senior communities, VA, etc.)
- Represent the agency in the community as it grows
- Support organic growth through relationship-building and reputation
Benefits
- Bonus based on performance
- Competitive salary
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
