Director

Bridgeway Family Centre • Mississauga, ON

3h • CA$80,000 - CA$90,000 • Hybrid

About The Position

The Director of Operations will be responsible for overseeing all administrative operations in the organization as well as building and maintaining a strong culture and developing strong internal relationships for all staff.

Requirements

• Bachelor's degree in Business Administration, Human Resources, Organizational Development, or a related field (Master’s degree considered an asset)
• 2-5+ years of progressive leadership experience in operations, or organizational development, with at least 1-3 years in a senior leadership role
• Demonstrated experience in strategic planning, operational management, volunteer management, and organizational growth
• Strong background in people leadership, including employee engagement, performance management, and culture development
• Proven ability to manage budgets, financial planning, and resource allocation effectively
• Experience working with senior leadership teams and Boards of Directors, including governance and policy oversight
• Excellent leadership, communication, and change management skills, with the ability to build relationships, lead teams, and drive organizational effectiveness
• Experience in the nonprofit sector and working with stakeholders and volunteers in a multi-site environment and facilities oversight
• English (Mandatory)

Nice To Haves

• Master’s degree considered an asset
• Additional languages an asset

Responsibilities

• Oversees all administration, growth and development of the agency
• Oversees people development
• Supports development of the culture of the agency
• Oversee daily administrative functions to ensure alignment with operational strategy and goals, identify areas for improvement
• Develop and implement operational strategies that align with company goals and objectives
• Support operational changes and implementation of such
• Oversee operational budgets and ensure resource allocation are cost-effective
• Provide ongoing staff support for operations team
• Set comprehensive goals for performance and growth
• Conduct performance evaluations for operations team
• Strategizes growth for the organization
• Create and maintain annual planning cycle for the agency
• Develop and implement business strategies, plans, and procedures
• Design and implement business strategies and procedures
• Evaluate the efficiency of business procedures according to organizational objectives and apply improvements
• Optimize business workflows
• Review statistics to continually improve on operational processes
• Oversee membership
• Support Customer Relationship Management (CRM) for associated tasks
• Assist in creating and monitoring CEO and Senior Leadership Team succession plan
• Implement, review and modify company policies, procedures and processes
• Maintain files and records of policies, procedures, old manuals, etc.
• Ensures Board Liability and General insurance policy is obtained annually
• Update Corporate Return annually with new Board information
• Support all change management functions in the organization with strategy, risk management and attention to change fatigue
• Support CEO in risk assessment and management
• Oversee Fund Development and Communications Specialist
• Assist CEO or board in fundraising ventures
• Develop fund development and communications strategy
• Participate in strategizing expansion activities (investments, acquisitions, mergers, etc.)
• Collaborate with managers and sites to ensure efficient, effective and sustainable controls and procedures across all departments
• Track progress of fundraising goals, make sure they are met or strategies are adapted
• Support grant recognition events
• Support planning and oversee execution of Annual General Meeting (AGM)
• Oversee volunteer management
• Participate in volunteer interviews
• Support Board of Directors with volunteer screening, onboarding, orientation
• Oversee fund development opportunities, grants, events, etc.
• As assigned, act as Agency contact in the CEO’s absence
• Oversee Supervisors
• Support staff developmental plans
• Organize staff events and workshops
• Support staff engagement committee
• Organize and facilitate staff feedback ventures
• Work as part of a team with other staff members and volunteers, including temporarily assisting on the floor or front desk if needed
• Attend bingo events when required
• Attend Committee meetings, ensure CEO is abreast of committee updates
• Visit staff at sites
• Other duties as assigned

Benefits

• Group RSP Plan
• Full benefit plan
• Health Spending Account
• Paid time off
• Flexible Work Hours
• Hybrid Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Director