Director of Operations (DODD Services)

Heart to Heart•Parma, OH

139d

About The Position

The Director of Operations is a critical leadership role responsible for the strategic oversight, regulatory compliance, and operational excellence of Heart of Gold’s DODD services. This individual will lead the development of organizational policies, design comprehensive new hire orientation and training programs, and ensure that all Direct Support Professional (DSP) staff provide the highest quality of care in accordance with state and federal regulations.

Requirements

Valid driver's license and reliable transportation.
Ability to pass a background check.

Nice To Haves

5 years of experience in DODD operations or a similar healthcare/human services field, with at least 3 years in a supervisory or management capacity.
Bachelor’s Degree in Health Administration, Social Work, Business Administration, or a related field.
Deep understanding of DODD rules, MUI/UIR reporting requirements, and MAR/TAR documentation standards.
Proven ability to develop teams, create training curricula, and manage complex schedules.
Exceptional verbal and written communication skills for policy development and staff training.
Proficient in healthcare documentation software and Microsoft Office Suite.

Responsibilities

Ensure the organization remains in full compliance with all local, state, and federal laws, regulations, and standards governing developmental disabilities services.
Stay abreast of changes in DODD legislation and regulatory requirements, proactively adjusting internal policies to maintain compliance.
Lead the creation, implementation, and maintenance of organizational guidelines and standard operating procedures (SOPs).
Conduct regular internal compliance audits and assessments, focusing on Unusual Incidents (UIR), Major Unusual Incidents (MUI), Medication Administration Records (MARs), Treatment Administration Records (TARs), and all individual client documentation.
Manage the investigation and resolution of all compliance-related concerns and incidents (MUI/UIR), ensuring timely reporting and corrective action.
Design, implement, and facilitate a robust New Hire Orientation program for all employees.
Create and deliver ongoing training programs for DSP staff regarding client care, rights, and regulatory requirements.
Train staff in emergency response procedures and evidence-based de-escalation techniques.
Ensure all policies and expectations are communicated effectively and consistently to all DSP staff.
Coordinate and monitor Individual Service Plans (ISPs), ensuring care is uniquely tailored to meet the specific needs of each resident.
Oversee the maintenance of accurate, up-to-date documentation for all residents as required by governing bodies.
Coordinate master scheduling for staff and residents, ensuring coverage for all activities and medical appointments.
Continuously monitor and assess the quality of support services, identifying and implementing strategies for continuous improvement.
Respond to emergencies, behavioral incidents, and health-related issues, providing leadership to ensure the safety of residents and staff at all times.