Director of IAM Directory Services Operations

Scotiabank • Toronto, ON

1d • Onsite

About The Position

The Director of IAM Directory Services Operations is accountable for the operations of directory platforms and services across the enterprise. This role leads the global operational teams to operate secure, scalable, and resilient Directory capabilities for our global multi-domain, multi-forest identity environment spanning while support business strategy across all regions and channels. The incumbent plays a critical role in strengthening the organization’s identity security posture by reducing the technical attack surface, securing identity platforms both on-premise and in cloud environments.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related discipline; a graduate degree or relevant industry certifications (e.g., cloud, security, IAM) is an asset.
• 7+ years of progressive technology experience, including 3+ years leading large engineering or operations teams, with hands on responsibility for building, modernizing, securing, Microsoft Active Directory, Entra ID, and Microsoft PKI environments.
• Demonstrated experience operating and securing Microsoft Active Directory, Entra ID, and Microsoft PKI identity, authentication, or security platforms, including ownership of production systems in a regulated or large scale environment.

Nice To Haves

• Spanish language skills are considered an asset.

Responsibilities

• Own production operations and support for the Bank's AD, Entra ID, MSPKI, and supporting components such as AD/Entra backup platforms, including incident management, problem management, capacity planning, and operational readiness.
• Establish and enforce run‑the‑platform disciplines, ensuring stable operations, predictable change, and rapid recovery from incidents.
• Partner with SRE, infrastructure, and operations teams to mature monitoring, alerting, runbooks, and operational automation.
• Work in partnership with IAM Product and Architecture, and Directory Services Engineering ensures strategic alignment of Microsoft and neighboring directory services with workforce, security, and business requirements.
• Serve as a key leader for risk management, audit, and regulatory engagements, ensuring findings are proactively mitigated and platforms are operated within risk appetite.
• Act as a senior technology leader, influencing roadmaps and priorities in alignment with architecture, workforce, security, and business requirements.
• Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Create an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Director